Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 16, 2023 at 4:28 pm #1410946
    Enfoldfanatic

    Hi there,

    Since two days I’m having issues with the Enfold embedded integration of the “Mailchimp sign-up forms”. The page where the form normally is displayed is completely empty. When entering the page editor and re-selecting the list normally I see the fields coming back from Mailchimp. Now the input fields are not displayed.

    Is there an error on the Mailchiimp side or is there potentially something wrong within this Enfold functionality?

    Kind Regards
    S

    June 17, 2023 at 6:33 pm #1410975
    iainwilson

    I’m having the same issue

    Everything looks fine on the Theme Newsletter Option – The API Key is verified and my Mailchimp list is displayed.

    Adding the widget, my list is displayed and I can selected it.

    But there’s nothing added to the web site at all. I confirmed this by adding a text box below the widget and that is displayed

    • This reply was modified 1 year, 4 months ago by iainwilson.
    • This reply was modified 1 year, 4 months ago by iainwilson.
    June 17, 2023 at 9:13 pm #1410986
    Mike

    Hi,
    Thanks for reporting this, perhaps Mailchimp has changed something. I have reported it to the Dev Team and will reply when I hear back from them.
    Thank you for your patience.

    Best regards,
    Mike

    June 19, 2023 at 5:39 pm #1411083
    Yigit

    Hi,

    Our developers fixed the issue and it will be included in the upcoming version of Enfold.


    @sterqonline     Please see the private content field below.

    Regards,
    Yigit

    June 19, 2023 at 6:45 pm #1411091
    iainwilson

    Thanks for the update – when will the upcoming version be released? Our campaign starts this week and we need a sign up solution

    June 19, 2023 at 7:51 pm #1411099
    Rikard

    Hi iainwilson,

    Please open a new thread and include WordPress admin and FTP login details in private, so that we can apply the fix to your site.

    Best regards,
    Rikard

    June 19, 2023 at 7:52 pm #1411101
    Rikard

    Hi Enfoldfanatic,

    Please post admin WordPress and FTP login details in private if you would like us to apply the fix to your site.

    Best regards,
    Rikard

    June 19, 2023 at 8:09 pm #1411103
    iainwilson

    login details

    June 20, 2023 at 1:18 am #1411129
    Enfoldfanatic

    Hi Yigit,

    I have installed the received version Enfold however the field “e-mail” seems to be missed in the pulling of fields. So basically all fields related to the Mailchimp audience list show up with the modal, however the most important field “e-mail” doesn’t show up. This while it’s still part of the “Audience field settings” within Mailchimp.

    June 20, 2023 at 10:39 pm #1411210
    iainwilson

    So where are we with this now?

    June 21, 2023 at 2:36 pm #1411282
    iainwilson

    I’ve tried re-adding the widget but still nothing is happening on the web page

    June 22, 2023 at 10:48 pm #1411434
    Nikko

    Hi iainwilson,

    Thanks for the login credentials, however, it doesn’t have an admin permission, so we could not try to change it via the WordPress backend.
    Also, the FTP, does not seem to point to the correct location, please check.

    Best regards,
    Nikko

    June 24, 2023 at 4:49 pm #1411557
    Mike

    Hi,
    @Enfoldfanatic please ensure that you have reverified the mailchimp API key at Enfold Theme Options ▸ Newsletter ▸ Mailchimp after you updated, and then you must edit the mailchimp element and re-save it and the page. If this doesn’t work then try the version linked below, I have tested it and it works correctly.

    Best regards,
    Mike

    June 25, 2023 at 2:42 pm #1411625
    Enfoldfanatic

    Hi Mike,

    This worked out well, everything is functioning as it should again.

    Thanks for the update and the efforts.

    Kind Regards,
    S

    June 25, 2023 at 3:03 pm #1411626
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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