Viewing 16 posts - 1 through 16 (of 16 total)
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  • August 23, 2017 at 6:10 pm #843204
    Krissieg

    Hi guys,

    There seems to be an issue with the tab section icons. When clicking on a tab, instead of opening the information below, the screen scrolls up to the top of the page. This is happening on two separate websites which use your new tab sections.
    Is this a known bug?

    Please can you investigate? This jumping issue is happening on:

    How We Work

    and

    Design Home

    It happens when you first click on a tab, then after that initial jump back to the top, the tab icon links work fine again.

    Let me know if you need any more info. The template is up to date on both sites too.

    Cheers,

    Krissie

    August 25, 2017 at 1:47 pm #843950
    Victoria

    Hey Krissie,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 28, 2017 at 11:46 am #844761
    Krissieg
    This reply has been marked as private.
    August 30, 2017 at 10:26 am #845717
    Krissieg

    Hi guys,

    Any news on this? I’ve got the same issue on a client’s website so I’m eager to get this sorted.

    Thanks

    Krissie

    August 31, 2017 at 6:46 am #846082
    gaia100

    Hi guy,

    I have the same issue.
    Please let me know how to fix it.

    August 31, 2017 at 7:07 am #846087
    gaia100

    I tested it
    It does not matter if you use English in the tab title, but if you use another language, you have trouble moving to the top of the page.
    Please let me know how to fix it.

    August 31, 2017 at 7:49 am #846103
    Günter

    Hi,

    Thank you for using Enfold and sorry for the troubles you have.

    Please refer to https://kriesi.at/support/topic/tab-section-automatically-scrolled-up-the-page/ for a temporary solution of this problem. Will be fixed in the next update.

    Let us know, if this helps you.

    Best regards,
    Günter

    August 31, 2017 at 10:37 am #846167
    Krissieg

    Hi Gunter,

    When will the next update be released? Just to get an idea?

    Do I have to download the config file, add the code and then upload it again?
    I can’t seem to see the section you refer to within the editor of WordPress for Enfold: http://prntscr.com/gfaa9j

    Thanks,

    Krissie

    August 31, 2017 at 10:44 am #846171
    Günter

    Hi,

    Thank you for coming back.

    You have the wrong file – you cannot see that file in the default WP editor.

    You need enfold\config-templatebuilder\avia-shortcodes\tab_section.php and around line 451.

    Best is to download the file with ftp, make a copy for fallback, edit it locally and upload it again with ftp.

    If you have problems, give us FTP access and we can do it for you.

    Sorry, I cannot say, when the next update will be – Kriesi is on holiday now.

    Best regards,
    Günter

    August 31, 2017 at 4:33 pm #846360
    Krissieg

    Hi Günter,

    Could you please do this for my client? http://www.serviceintegrators.co.uk
    I’m not confident enough to play about in their website coding! I don’t mind having ago in my own site, but not theirs.

    FTP details in the private area.

    Many thanks and please let me know when it’s done,

    Cheers
    Krissie

    • This reply was modified 7 years, 3 months ago by Krissieg.
    September 1, 2017 at 9:33 am #846721
    Günter

    Hi,

    Done. Checked page link from topic and it works.

    If you have this problem on other sites you can copy enfold\config-templatebuilder\avia-shortcodes\tab_section.php from this site.

    Best regards,
    Günter

    September 4, 2017 at 9:41 am #847620
    Krissieg

    That’s great Günter, many thanks! :)

    I’ve just got to sort out my own site http://www.gwynnegraphics.com
    I’ll have a go!

    :)

    September 4, 2017 at 10:56 am #847652
    Krissieg

    I’m a bit stuck, is there anyway you can just help me with this? I’ll then leave you alone!

    I’ve provided my ftp info below in the private area.

    Thanks so much if you can help! :)

    September 6, 2017 at 12:07 pm #848574
    Günter

    Hi,

    Sorry for the late reply but I was a few days off.

    Done. Updated file enfold\config-templatebuilder\avia-shortcodes\tab_section.php.

    Checked the site and it works.

    Best regards,
    Günter

    September 6, 2017 at 12:23 pm #848586
    Krissieg

    Günter you are simply the best!
    I wish you guys would make a ‘Directory’ theme next! Pleeeeease!

    Thanks so much, you can close this thread.

    Have a good week, xx

    September 6, 2017 at 2:21 pm #848647
    Günter

    Hi,

    Glad we could help you.

    You can post a feature request on https://kriesi.at/support/enfold-feature-requests/ concerning the directory theme. Kriesi looks at these reguarly and decides, what to implement or develop.

    Have a nice day also.

    Best regards,
    Günter

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