Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • September 2, 2025 at 7:16 pm #1488868
    viannay
    Guest

    Hello,

    I am currently experiencing several issues with my WordPress site using the Enfold theme with the Avia builder:

    Some modules do not display correctly, or they completely disappear.

    I noticed that some modules seem broken or compromised.

    I can no longer remove, move, or edit certain modules in Avia.

    I have already tried basic troubleshooting steps (clearing cache, deactivating plugins, increasing PHP limits, etc.), but the issue still persists.

    Here is my license number for verification: b19dc117-0f06-4276-92fe-08fbb91f1511

    Could you please help me identify the cause of this problem and provide a solution?
    If needed, I can provide admin or FTP access privately.

    Thank you in advance for your support.

    Best regards,

    September 2, 2025 at 7:39 pm #1488873
    Rikard

    Hey viannay,

    Thanks for the login details. Could you upgrade the account to have administrator rights please?

    Best regards,
    Rikard

    September 2, 2025 at 9:05 pm #1488875
    joachim

    Hi Rikard,

    I’ve just upgraded your account with administrator rights.

    Do you think you’ve got a handle on the bug I was experiencing?

    Thanks a lot!
    Joachim

    September 3, 2025 at 11:28 am #1488895
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (7.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If you haven’t registered your theme license, then please do so first: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 3, 2025 at 8:22 pm #1488913
    joachim

    Good evening,

    I have updated to the latest version of the theme, but the issue still persists.
    You can reproduce the following steps:

    I made a copy of the Home Page.

    In draft mode, I added blocks using the template function.

    In preview mode, some of the blocks are not displayed.

    When I go back to the editor, the blocks are still there at first.

    But as soon as I save the page, these blocks disappear.

    Could you please let me know how to fix this issue?

    Thank you in advance for your help.

    Kind regards,
    [Joachim]

    September 3, 2025 at 8:43 pm #1488914
    Rikard

    Hi,

    Check your content for any open html markup. An example on your home page:

    <strong>Présents sur Nantes, intervention à domicile

    You have to close all tags properly, otherwise it will break the layout builder.

    Best regards,
    Rikard

    September 3, 2025 at 8:58 pm #1488916
    joachim

    Good evening, the problem still persists… I made a copy of the Home Page, removed the shortcode, and when saving, the blocks break…

    September 4, 2025 at 9:15 am #1488923
    Rikard

    Hi,

    You need to check all your content. If you need further help, then link to the page that you are working on.

    Best regards,
    Rikard

    September 4, 2025 at 9:35 am #1488929
    joachim

    Hi Rikard,

    Here is the link to the page I am working on:
    https://www.mesjardiniers.fr/?page_id=5046&preview=true

    It’s a copy of my homepage in draft mode. As soon as I make any modifications, the layout breaks.

    Best regards,
    Joachim

    September 4, 2025 at 5:08 pm #1488936
    Rikard

    Hi,

    Like I wrote earlier, you need to check all your content:

    <strong>Présents sur Nantes, intervention à domicile

    Best regards,
    Rikard

    September 4, 2025 at 6:20 pm #1488941
    joachim

    “Yes, I understood very well, but when I make the modification and then save, everything breaks. I don’t think this is the only problem, you can test it on this draft page:

    September 4, 2025 at 6:22 pm #1488942
    joachim

    “I just did it and after saving, my page lost many blocks at the bottom…”

    September 4, 2025 at 6:44 pm #1488943
    joachim

    Indeed, I changed the shortcode and it broke everything at the bottom… I continued anyway, added some elements, and noticed another problem: an image was blocking the display at the bottom (the clue was that the footer wasn’t showing…). I deleted the image. I’ve been working on this page for 15 minutes now with several save sessions and it seems there is no longer a problem… I prefer not to claim victory too quickly… (Can you confirm that this can really break everything even just by updating the shortcode?).”

    September 4, 2025 at 7:36 pm #1488950
    Rikard

    Hi,

    Thanks of the update. I’m not sure exactly what you have done to the shortcodes, but yes, it might be able to break things.

    Best regards,
    Rikard

    September 8, 2025 at 9:23 am #1489047
    joachim

    Hello Rikard,

    Many thanks for your help! The issue has indeed disappeared.
    It turns out that after modifying the shortcode in the title, I simply had to accept that the blocks below would be deleted.
    I worked on my homepage Friday afternoon and didn’t encounter any problems.

    I do have a few practical questions:

    Do I owe you anything for this assistance?

    If I face another bug in the future, may I reach out to you again?

    Is this type of support included in my license, or does it require a separate subscription?

    Thanks again for your availability and support.
    Wishing you an excellent day!

    Best regards,
    [Joachim]

    September 8, 2025 at 12:33 pm #1489051
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working again.

    This is the pre sale channel, so technical support is usually not given here. Next time I would suggest that you open a thread on the support forum instead: https://kriesi.at/support/. If your support period has expired, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)
  • You must be logged in to reply to this topic.