Hello Kriesi Team!
First of all the Problem that we are facing is occuring on a local installation of enfold since it is used in my company for user application reasons and the CEO doesn’t want it published in the internet – hence no connection to the internet at all… Maybe you can’t help at all because of this…
The issue:
I want to insert a video, that I uploaded on our server, in the color section as aBackground Video.
The video is an example video from videohive. Format: mp4.
The Video either doesn’t Show up (it loads infinitly on Firefox and Chrome) or the first frame is frozen (IE).
Is there a way to resolve this problem under given circumstances?
Thanks in advance!
Joel
Hey jbruns,
Thank you for using Enfold.
What is the version of the theme? Do you have a live installation of the theme aside from the local one?
Best regards,
Ismael
Hey Ismael,
we are currently using 4.2.6.
Unfortunatly we don’t have a live Installation since the CEO doesn’t want it to be on the internet.
Best regards,
Joel
Hi Joel,
Here are some threads to consider:
https://kriesi.at/support/topic/video-background-broken-in-enfold-4-2/
If you need further assistance please let us know.
Best regards,
Victoria