Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 17, 2015 at 3:46 pm #554433
    glowgreen

    Hey guys,

    I updated the Enfold theme, largely for the save element as template feature, but in the Avia builder, the CSS appears to be missing. I have double checked and all the files have been replaced. I have cleared all caches but still not luck.

    Any ideas?

    https://drive.google.com/file/d/0BxFarUN8zIfTRzdRTXlDOEJtOEU/view?usp=sharing

    December 17, 2015 at 3:53 pm #554437
    Yigit

    Hey glowgreen!

    Can you please try de-activating all active plugins and check if that helps?
    If not, please try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    December 17, 2015 at 3:55 pm #554443
    glowgreen

    Hi Yigit, I did the upgrade via FTP.

    The CSS files has the classes for the new elements, but when I check in firebug, they’re not there. Very odd.

    I cannot disable all of the plugins, but I am almost certain they are not the issue.

    December 17, 2015 at 4:23 pm #554469
    glowgreen

    I just checked and the stylesheet is linking to: /wp-content/themes/glowgreen/config-templatebuilder/avia-template-builder/assets/css/avia-builder.css?ver=4.4

    I viewed the css and all of the styles were missing. I then manually switched to ver=4.5 and the styles showed. In the cache plugin emptying cache, updating query strings nor anything else resolves this.

    Do you know of a way I can manually change the ver number?

    December 17, 2015 at 4:45 pm #554485
    glowgreen

    Just for fun I disabled all plugins including the cache plugin and it still insists on using a cached version of 4.4.

    December 18, 2015 at 5:55 am #554832
    Rikard

    Hi,

    Did you try flushing the cache from the caching plugin as well? Only disabling it probably won’t remove the cache. Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    December 21, 2015 at 1:47 pm #555896
    glowgreen

    I removed the cache and disabled the plugin but the issue still persisted, I also tried flushing local cache.

    This is a live install, so please be careful when toying with the system.

    As I said, the CSS exists but in the ver=4.4 of the file, it is absent, if I manually switch to 4.5 in my browser, the CSS is present.

    December 22, 2015 at 6:26 am #556346
    Rikard

    Hi,

    Thanks for the details but we will need a URL as well. You could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    December 22, 2015 at 10:04 am #556400
    glowgreen

    I guess the URL would be useful.

    I’ve done a few fresh installs, even to the one that was released on the 19th but still no luck.

    December 27, 2015 at 9:59 am #557588
    Rikard

    Hi,

    Thanks for the URL but the details you posted don’t seem to work, could you check please?

    Thanks,
    Rikard

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