Issue with animated numbers

Hi,

This is what we’ve got for the activate_waypoints function

function activate_waypoints(container)
{
//activates simple css animations of the content once the user scrolls to an elements
if($.fn.avia_waypoints)
{
if(typeof container == ‘undefined’){ container = ‘body’;};

$(‘.avia_animate_when_visible’, container).avia_waypoints();
$(‘.avia_animate_when_almost_visible’, container).avia_waypoints({ offset: ‘80%’});
}
}

But can’t find 85 and 95% values.

We tried to decrease the 80% one step by step to 10% ! Cleared cache but if the window is too small (on a 11″ macbook air by exemple) the numbers doesn’t increase automatically.

But if we resize the window it works.

So what the next step to have this functionality working without asking our visitors to resize the page ?

• This reply was modified 8 years, 11 months ago by tom9275.

Hi,

I’m not sure to understand your answer.

I already changed offset value from 80% to 10% with no effects on animated numbers (see my previous post)

Do you want me to add in the js file the following code ?

if(container == 'body') container = '.avia_desktop body';
$('.av-animated-generic', container).avia_waypoints({ offset: '95%'});

Because for now it is not present in shortcodes.js

EDIT : I tried to add this code but it changed nothing.
Anyway you’ll find a link in private content (screenshot)
If you need to reproduce the bug scroll down the first page of our web site after minimizing your browser window.

• This reply was modified 8 years, 11 months ago by tom9275.

Hi Ismael,

Every time we try a workaround we clear both browser and WP Rocket cache.

I’m sorry but I don’t know what you mean by login details.

Do you want a temporary access to our web site ?

Done !

Hi,.

I updated the the login details.

I disagree.

We tried yet this morning with two different computers (and both chrome an safari browsers).
If the window size is not “full screen” or downsized the animated numbers don’t start.

Bugs are sometimes not easy to reproduce. that doesn’t mean there is no bugs.

Try to load the page in a tiny window you will see.

The designer/developper of our web site also encountered the issue.

Is there a way to send you a video to show you the bug ?

EDIT : you will find three links with videos reproducing the bug in private content.

The last one is our web site in full screen. You will see that sometimes animated numbers don’t start unless we resize the browser window.

Thanks for your future support.

• This reply was modified 8 years, 11 months ago by tom9275.

Hi,

The issue is still present for us. It has been reported by our customers, employees, … and I don’t think they have a local setting on their machines that we all share :)

@Ismael : login details remain the same, I checked and it works fine. Did you use the good ones ?

I’m very embarrassed. I know you try your best to help us. But this morning I checked the web site with another computer on an another network and animated numbers don’t start unless I resize manually the browser window.