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  • February 22, 2025 at 11:50 am #1477605
    manurimini

    Hello,
    I am currently testing the Enfold theme on a subdomain before recommending a license purchase to my client. However, I have encountered an issue with the Advanced Layout Builder (ALB).

    After installing the theme and WooCommerce, whenever I try to use ALB, the page freezes, and a spinning wheel appears in the area where the content blocks should be. I am unable to drag and drop elements to build the page.

    I have added the following string in the functions.php of the child theme but the issue persists
    add_theme_support( 'avia_custom_shop_page' );

    Could you please assist me in resolving this issue? I would like to ensure that the theme functions properly before proceeding with the purchase.

    Thank you in advance for your support.

    Best regards,
    Manu

    February 22, 2025 at 2:50 pm #1477618
    Mike

    Hey manurimini,
    It seems to work for me:
    Screen Shot 2025 02 22 at 8.47.06 AM
    Screen Shot 2025 02 22 at 8.48.43 AM
    Try using the login you posted above for us.

    Best regards,
    Mike

    February 22, 2025 at 3:43 pm #1477623
    manurimini

    Hi Mike
    The issue is in the Product Pages.
    If you’ll try to add a Product with ALB you will see it.

    February 22, 2025 at 4:57 pm #1477629
    Mike

    Hi,
    In this case you do not need: add_theme_support( 'avia_custom_shop_page' ); this is only for the “shop page”
    When I check your product page you have the error: 503 (Service Unavailable), this is a server error.
    Try changing your “PHP max input variables” to “10000” and your “PHP memory limit” to “768”
    I don’t have trouble with the same theme version, PHP version, woocommerce version on my test site.

    Best regards,
    Mike

    February 22, 2025 at 5:38 pm #1477635
    manurimini

    Hi Mike,
    I’ve set max_input_vars to 10000 and memory_limit to 1024 but the issue persists
    I did a second installation on another server (of another company) and faced the same issue.
    When I use the Default Editor all works perfectly.

    • This reply was modified 1 month ago by manurimini.
    February 22, 2025 at 6:52 pm #1477642
    Mike

    Hi,
    Your “PHP max input variables” & “PHP memory limit” have not changed:
    Screen Shot 2025 02 22 at 12.43.14 PM
    this is my site:
    Screen Shot 2025 02 22 at 12.50.33 PM
    I also note that your PHP time limit is only 30 and mine is 300

    Best regards,
    Mike

    February 23, 2025 at 10:40 am #1477685
    manurimini

    I know Mike. I have set the max_input_vars to 10000 and memory_limit to 1024 (I don’t have the option to set it to 768. It automatically goes from 512 to 1024.) and then give it a try. Since nothing changed I reset the values to default.
    Now, if you want to have a test, is set to max_input_vars 10000 and memory_limit 1024 and also the max_execution_time to 300 like you have. But the issue persists.
    I don’t think is a matter of Server since I have the same issue on other 2 servers of different hosting companies.
    If you want I can send you the credentials for the other two hosting servers but nothing changes. As I do the shift on the Advanced Layout Builder the spinning wheel comes out and won’t let me drag the blocks.
    Also, not all Hosting Servers have the ability to have so much memory available. With the default setting Enfold and Woocommerce work great, the only problem is if you want to build a page with the Avanced Layout Builder.
    It’s a pity ’cause I like Enfold so much.
    Best regards
    Manu

    • This reply was modified 1 month ago by manurimini.
    • This reply was modified 1 month ago by manurimini.
    • This reply was modified 1 month ago by manurimini.
    February 23, 2025 at 2:47 pm #1477704
    Mike

    Hi,
    Please note that earlier I posted that your error was error: 503 (Service Unavailable), this is a server error.
    I suggested these settings in order to help, since they don’t help please check with your webhost to track down your 503 (Service Unavailable) error.
    I’m not able to reproduce on my site, and since we are both using the same PHP, and lightspeed, and Linux server, there probably is something else causing this, but I’m not a server excerpt.

    Best regards,
    Mike

    February 23, 2025 at 4:28 pm #1477711
    manurimini

    Hi Mike
    Sorry to bother you but I would like to solve the issue.
    So I did some new research because I remembered using ALB with Woocommerce a while back. I uploaded in another subdomain Enfold Version: 6.0.1 and Woocommerce Version 9.1.1 and at this point ALB worked inside the Product Page. Clearly same Server as the other test.
    Credentials in Private Content.
    As I upgrade Woocommerce or the theme to the latest version the problem recurs.
    Anyway if I can’t rsolve this inconvenience it’s not a problem, I will use Enfold for other projects. It still remains my favorite theme.
    Best regards
    Manu

    • This reply was modified 1 month ago by manurimini.
    February 24, 2025 at 5:24 pm #1477801
    Mike

    Hi,
    I checked your old version of woocommerce and found your site to be very slow, but it worked.
    I then updated your woocommerce and created a new product with the ALB, but when I tried to edit your product it was even slower and I got the error: 503 (Service Unavailable)
    did you contact your webhost about this error?
    On my site I use the latest woocommerce with no issues and it loads much faster.

    Best regards,
    Mike

    February 24, 2025 at 5:50 pm #1477803
    manurimini
    This reply has been marked as private.
    February 24, 2025 at 7:46 pm #1477809
    Rikard

    Hi,

    Thanks for the update. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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