Viewing 16 posts - 1 through 16 (of 16 total)
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  • September 7, 2015 at 10:07 am #499146
    Alcadis

    Dear Enfold Team,

    We recently discovered that when we try to edit a page with bullets in the text with both the Visual and Text editor, it automatically creates extra unordered lists (<ul’s>) in the code after saving. This causes the bullits to move and creating excess white spaces on the page and because of this we have to make sure that we remove the excess code everytime we want to edit or add an extra bullit.

    We were wondering if this is a known issue and how we can solve this?

    I have added a screenshot of the issue in case my description is not clear enough.

    Link: http://imgur.com/0tDjxgo

    Thanks in advance!

    Mert – Alcadis

    September 7, 2015 at 4:06 pm #499325
    Yigit

    Hey Alcadis!

    Please update Enfold to the latest version 3.3.2- kriesi.at/documentation/enfold/updating-your-theme-files/
    Problem should be fixed already :)

    Cheers!
    Yigit

    September 8, 2015 at 12:27 pm #499787
    Alcadis

    I was not aware there was an update, did not get notified by this. I will try this out, thanks!

    September 8, 2015 at 12:28 pm #499789
    Yigit

    Hey!

    Please do so and let us know so we can mark the thread as resolved or assist you further :)

    Cheers!
    Yigit

    September 9, 2015 at 6:27 am #500192
    JAMMAN

    I’ve purchased at least 8 copies… Just downloaded from themeforest… not the version mentioned above. Still 3.3.1 from Aug. 20. Where can I get the latest version to fix issue?

    Great theme! Great support!

    Thank you.

    September 9, 2015 at 3:32 pm #500486
    Elliott

    Hey!

    Hmm, you should be getting version 3.3.2 now. Try one more time and extract and view the style.css file to see what version it is. If it’s still showing 3.3.1 then contact themeforest support and let them know about this.

    Regards,
    Elliott

    September 10, 2015 at 4:16 am #500794
    JAMMAN

    Nope… 3.3.1
    /*
    Theme Name: Enfold
    Description: A superflexible and responsive Business Theme by Kriesi – <br/> Update notifications available on twitter and facebook:<br/> Follow me on twitter<br/> – Join the Facebook Group
    Version: 3.2
    Author: Kriesi
    Author URI: http://kriesi.at
    License: Themeforest Split Licence
    License URI: –
    Theme URI: kriesi.at/themes/enfold/
    */

    • This reply was modified 9 years, 3 months ago by JAMMAN.
    September 10, 2015 at 4:23 am #500797
    JAMMAN

    Um.. went to Themeforest support on this item and sent me back here… I just need a way to update the files… this is critical as we are about to submit to an auditing committee… and it needs to work.

    thanks in advance for your help.

    September 10, 2015 at 11:51 am #500930
    Yigit

    Hey!

    Are you sure that you are uploading the correct version? Most of Enfold users are were able to download version 3.3.2 from ThemeForest and update their themes. I do not think there would be issue on your profile and if there is, Envato support should be able to help you as download and purchase are managed by them. Please once again try to download a fresh copy.
    Due to our agreement with Envato/ThemeForest, we are not allowed to distribute files.

    Regards,
    Yigit

    September 11, 2015 at 5:49 pm #501831
    JAMMAN

    I’m not sure what to say…. I go to Themeforest, download section..pick one… download ALL documentation…. and it’s the older version. When I go to their support, it goes to you… says I have 6 months left of support through you guys.. Again… I’m not sure what else to say other than, please just send me a link to get the files – that seems the simplest. I’ve included my email in the private comments.

    September 13, 2015 at 7:45 am #502210
    Rikard

    Hi,

    We are a bit reluctant about sending the theme via email or file transfer, the theme info you posted previously seems not to be either 3.3.1 or 3.3.2 but 3.2? I know this is not what you want to hear but could you please try again?

    Thanks,
    Rikard

    September 13, 2015 at 3:23 pm #502323
    JAMMAN

    I must be an idiot. The version (see copied in private content) has various versions listed in chronological order NONE are 3.3.2…. none of which are new updates as you guys posted on 9-7 above by Yigit.

    The last update was in August (3.3.1). Either way, the files on ThemeForest ARE the ones I have installed on my sites and NONE are fixing the issue. ThemeForest sends me to you for support so, when you ask me to have them update your file for you, that’s weird and it’s not possible (and not my job, it’s yours).

    So now what?

    September 13, 2015 at 4:04 pm #502342
    JAMMAN

    UPDATE…. Thank goodness for Backup Restore plugin…

    Obviously updating the theme is not working for me… PLEASE help. I’m NOT going to use the update methods you recommended until I get support…

    • This reply was modified 9 years, 3 months ago by JAMMAN.
    September 14, 2015 at 4:47 am #502438
    Rikard

    Hey,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    September 23, 2015 at 3:11 pm #507866
    codiee

    Hi,
    I just downloaded the latest version from themeforest.
    In the root of the main zip, there is a version.txt that says: 2015 August 20nd – Version 3.3.1
    But in the enfold.zip the file style.css says: Version: 3.3.2
    This may cause some confusion…

    Regards,
    Codiee

    September 23, 2015 at 3:16 pm #507871
    Yigit

    Hi!

    We will fix version.txt file with new update :)

    Best regards,
    Yigit

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