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Every time I try to update my site it crashes and says there is a critical error. I have time sensitive updates I need to make.
Things I have tried:
-Deactivating plugins/themes
-Updating and downgrading Php (7.4 currently, 8 crashes the site)Hey ewebbdesigns,
Thank you for the link to your site, I see that you are using Enfold v3.5.1 this doesn’t support WordPress v5+ or PHP v8
Before updating I recommend making a full backup of your site.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
Please keep using PHP v7.4, the error the link you followed has expired is typically due to the PHP ZipArchive Extension on your web server is not enabled, please ask your web host to enable it.Best regards,
MikeThis was their response to me: You create the php.ini file in the cgi-bin folder. As far as I was advised the code that you have to enter is:
zlib.output_compression = On
And then you have to specify which in the .htaccess file which file extensions have to be zipped. However, I would advise on further checking how this can be done. If you are not familiar with Linux, I would recommend checking with a developer.Hi,
As for your comment about PHP v8, please do not use v8 until after you usdate the theme, your version of the theme doesn’t support it.
As for your webhost, I’m supprised that they will not enable PHP ZipArchive Extension for you, this is a standard setting for PHP and it is typically enabled by default.
You are going to need this enabled on your site so I guess you will need to hire someone to do this for you, until then you could try uploading the new theme version via FTP, see our documentation here.
But please note to not try to overwrite the theme files via FTP as this will leave old files behind and cause errors, you will need to first delete the theme files at /wp-content/themes/enfold/ and then upload the new directory /enfold/ if you are using a child theme you can just leave those there as you will still use those.
While this is easy to do uploading via FTP can be a slow process, if you are using a cPanel in your webhost it my be faster to use their “file manager” instead.
I recommend making a full backup of the files and the database using your webhost backup feature, just in case.Best regards,
Mike
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