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Hello Support Team,
I’d like to submit a follow-up ticket because the issue is still not resolved, and here is all the info in one place:
What’s going on
I’m helping a friend who owns the Enfold theme. She’s currently unwell, so I’m managing her website issues but don’t have her login credentials.
Because of that, I can’t log in to the forum or reply to previous answers — every message is redirected there, and I can’t respond.
I can provide proof of purchase (screenshots, etc.) if needed.
I also can’t upload files via your contact form, so I’m sharing a screenshot here:
👉 https://ibb.co/FLMRfFNwPrevious Support Reply
Your colleague Ismael mentioned:
“Looks like there’s a builder shortcode inside a Text Block element. Could you clarify why the Text Block shortcode was placed within another Text Block? We may need to inspect the site to better understand the issue. Please create a test page and share the URL in the private field.”
The Specific Page with the Issue
The problem occurs on this page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/On that page, it seems that a shortcode or element is placed inside a Text Block (possibly nested). As a result, the main content and footer are displayed next to each other instead of below each other, breaking the intended layout.
Request
Could you please:
Inspect the page
to identify where the shortcode or Text Block nesting causes the layout issue.Let me know which elements are misconfigured or how to fix the layout so the content and footer appear correctly (one below the other).
Communicate via email, since I cannot access or reply in the forum.
If necessary, I can create a test page and share the URL privately.
Previous Ticket Link
Here’s the link to the previous thread:
👉 https://kriesi.at/support/topic/unable-to-reply-in-forum-need-help-via-email/?avia_support_contact=avs_68e4a844253bb3.79638797_1489914Thank you very much for your understanding and support — it really helps a lot since I can’t use the forum and my friend isn’t able to take care of this herself right now.
Best regards,
Verena PichlerHey Verena Pichler,
Thank you for the update.
We can’t be entirely sure why there’s a shortcode inside your Text block. It’s possible that it was added manually, or that someone switched from the Advanced Layout Builder to the default editor and then back to the builder, which is not recommended. Another possibility is that invalid html was added in the Text block, such as unclosed tags. You may need to remove the broken elements and recreate them from scratch, making sure there are no invalid html tags in the content. Let us know the result.
Best regards,
Ismael
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