Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 17, 2022 at 5:28 pm #1341201
    Christian Wußmann
    Guest

    Hello,

    sorry to bother you by this, but the customer recently bought a new license of enfold and didn’t send me the login yet.
    After an update there is an issue on one sites backend, you can see in the pdf linked in the privat section.

    Basically the 1/3 column is broken under the 2/3 instead of being beside it. On other pages, even the other languages of this page (wpml) are fine. Are you familiar with this and have a solution?
    It’s only backend, the frontend of this site works fine with the both columns beside each other.

    Thanks in advance

    February 18, 2022 at 5:46 am #1341269
    Nikko

    Hey Christian Wußmann,

    Can you give us the shortcode located at the bottom of the content? you can post it on https://pastebin.com/ (or dropbox) and paste the link in private content.

    Best regards,
    Nikko

    February 20, 2022 at 5:02 pm #1341508
    max2consulting

    Hello Nikko,

    now registered here. Another site but this is the shortcode https://pastebin.com/6qKBQSZM
    Some html-tags are weird (in this case the closing div at the bottom – wrong position)

    Maybe there is an automatic solution to fix this, or do we have to fix them all manually?

    February 21, 2022 at 12:21 am #1341551
    Mike

    Hi,
    Thank you for the pastebin, you had an unclosed div which broke the layout, below is the corrected pastebin
    2022-02-20_011.jpg
    2022-02-20_012.jpg

    Best regards,
    Mike

    February 23, 2022 at 2:08 pm #1342004
    max2consulting

    Hello Mike,

    thank you for the quick response.
    I figured out the unclosed divs, or to be clear the closing div-tag an the bottom after all the shortcodes. Question is: why did this happen after the update? The issue wasn’t there before. And also: is the a automatic solution to fix this, or do we have to fix them all manually now?

    February 23, 2022 at 2:29 pm #1342006
    Mike

    Hi,
    The problem was the unclosed div in the screenshot above, the closing div tag below all of the shortcode was the builder’s attempt to correct the unclosed div above, the builder just didn’t know where to place the closing tag.
    So if you only removed the closing div tag below all of the shortcode you will want to also remove the open tag above or the error will return.
    You will manually need to correct this because the error is caused (in part) by the automatic correction, but the real problem is the unclosed tag.
    I don’t believe this is a result of an update, it could be that the page or element has not been edited since the error occured as it is on the next edit that the builder would run it’s “check” and try to fix the page structure. It’s hard to say.

    Best regards,
    Mike

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