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  • February 20, 2023 at 10:31 pm #1398692
    Angelo Bergomi
    Guest

    Hello
    I purchased Enfold april 22 and first time I need support…subscription over…sob…

    My issue is an erratic editor side panel loading : when I go for post editing, the right panel (post settings) does not load every time all the panels components : generally it is the category that is missing, but also the Featured Image or the Excerpt text field…
    Sometimes these elements will appear on first load of editor, sometimes after one tab refresh, sometimes after several tab refreshes…
    No constant behaviour, but for sure : if i make another theme active, (Twenty Twenty-Three), issue dissapears !
    Any clue ?
    thanks

    February 21, 2023 at 3:17 am #1398708
    Nikko

    Hi Angelo Bergomi,

    Thanks for contacting us!
    Please put your purchase code in private content.
    Also, please provide us with temporary admin access, so we can try to check it.
    If this happens only in specific page then provide the link to the page as well.
    Just post the credentials in private content.

    Best regards,
    Nikko

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