Viewing 30 posts - 1 through 30 (of 35 total)
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  • Author
    Posts
  • April 30, 2017 at 1:57 pm #785234
    ballindigital

    Hi,

    I was testing a site that I made on my mobile (iPhone 6+):

    Home

    I have noticed that the menu won’t scroll properly for some reason?

    It used to work fine. On some other pages it does seem to work ok.

    I did a forum search and saw that it was an issue in the past but it had been rectified in later updates. The work around was using two fingers to scroll which does work but this is not user friendly..

    Any idea how to fix this?

    Thanks,

    Harvinder

    May 1, 2017 at 8:54 am #785587
    Rikard

    Hey ballindigital,

    Thanks for the details. Did you try clearing the cache from both your caching plugin and from the browser you are using on the phone?

    Best regards,
    Rikard

    May 1, 2017 at 11:26 am #785647
    ballindigital

    Hi,

    Yes this was the first thing that I did but it didn’t change anything.

    Thanks,

    Harvinder

    May 1, 2017 at 8:38 pm #785966
    Basilis

    Hi,

    Can you disable any plugins and give it a try, to see what the results would be

    Thank you

    Best regards,
    Basilis

    May 2, 2017 at 6:09 pm #786600
    ballindigital

    Hi,

    I’ve tried this but it doesn’t seem to have any effect..

    It’s still an issue.

    Thanks,

    Harvinder

    May 2, 2017 at 8:25 pm #786672
    Victoria

    Hi Harvinder,

    I’ve tested in emulators and scroll seems to be fine. There are however errors in Javascript in Safari which might cause a hickup or page freeze. You can see them in private.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 2, 2017 at 8:27 pm #786676
    ballindigital

    Hi Victoria,

    Thanks for getting back to me.

    It doesn’t really make much sense to me.. Are you suggesting that this may be causing the issue?

    What do I need to do from here?

    Thanks,

    Harvinder

    May 2, 2017 at 8:55 pm #786695
    Victoria

    Hi Harvinder,

    Actually, I just checked on my iPhone and the scroll is working properly. What you can do here is test on another device, and/or clear cache on your device. Here is how to clear cache on mobile devices:
    https://support.wix.com/en/article/clearing-your-browsers-cache-on-a-mobile-device
    https://www.wondershare.com/mobile-phone/how-to-clear-cache-on-android-devices.html

    Could very much be an annoying cache issue.
    Let us know how that worked for you.
    Best regards,
    Victoria

    May 2, 2017 at 9:01 pm #786700
    ballindigital

    Hi,

    I’ve just tested on an iPad and a different iPhone and it is the same issue..

    It just seems to be on the homepage only.

    It works find on all the other pages..

    Harvinder

    May 3, 2017 at 7:28 pm #787335
    Andy

    Hi,

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

    May 3, 2017 at 7:34 pm #787338
    ballindigital

    Hi,

    Do you mean W3 Total Cache?

    Shall I disable this and then try?

    Thanks,

    Harvinder

    May 3, 2017 at 7:37 pm #787341
    Basilis

    Hi,

    Yes please and let us know after if there is any change.

    Thank you

    Best regards,
    Basilis

    May 3, 2017 at 7:42 pm #787343
    ballindigital

    Ok,

    I’ve disabled it but there was never an issue with the desktop.

    Only on mobile and tablet devices.

    It doesn’t appear to have made any difference.

    I’ve just tested it on my phone.

    Thanks,

    Harvinder

    May 3, 2017 at 8:09 pm #787354
    Andy

    Hi,

    I tested our website on my phone and it works totally fine for me. Can you provide us screenshots of the issue please?

    Best regards,
    Andy

    May 3, 2017 at 8:14 pm #787357
    ballindigital

    Hi,

    Do you have an email where I can send/upload the video to?

    I’ve just tested on my friends iPhone and it’s the same issue.

    Thanks,

    Harvinder

    May 3, 2017 at 8:18 pm #787362
    Andy

    Hi,

    use wetransfer, youtube, vimeo or Dropbox.

    Best regards,
    Andy

    May 3, 2017 at 8:23 pm #787366
    ballindigital

    https://www.dropbox.com/sh/wv0wwogaymao4he/AAB8qZzle1um38XHJDofOHcta?dl=0

    May 5, 2017 at 12:51 pm #788356
    Ismael

    Hi,

    Thank you for the info. Please try this css code in the Quick CSS field.

    .ls-overflow-visible {
    overflow: scroll !important;
}

    Best regards,
    Ismael

    May 5, 2017 at 2:05 pm #788384
    ballindigital

    Hi,

    This doesn’t work.

    Thanks,

    Harvinder

    May 6, 2017 at 12:10 pm #788785
    Ismael

    Hey!

    Did you remove the browser cache or hard refresh the page after adding the css code?

    Cheers!
    Ismael

    May 6, 2017 at 3:03 pm #788841
    ballindigital

    Hi,

    Yes I cached the page and tested on different devices.

    I can’t understand why this is happening?

    The slick menu system is what actually convinced me to go with Enfold ahead of Divi.

    I’m very disappointed.

    Harvinder

    May 8, 2017 at 10:04 am #789367
    Ismael

    Hi,

    Please bare with us while we check the issue. Can you reproduce the scrolling issue on our demo? I have asked the rest of the support team to check the thread.

    Best regards,
    Ismael

    May 8, 2017 at 3:53 pm #789678
    ballindigital

    Hi,

    It seems to work fine with the construction demo.

    Thanks,

    Harvinder

    May 9, 2017 at 7:38 am #790036
    Rikard

    Hi,

    I checked on Iphone6 and I can’t scroll past the visible elements either, last element is Wetroom Install & Repair. I’m not sure why that is happening though. Did you make any changes at all to any theme files?

    Regards,
    Rikard

    May 9, 2017 at 11:57 am #790181
    ballindigital

    Hi,

    No I haven’t.. My programming knowledge is very limited so I don’t have the skills to.

    Rather then going back and forth with questions and answers I’d appreciate you guys making an effort in to solving the actual problem here.

    My client is getting really annoyed with me. I’ve assured him that the support team at Kriesi know exactly what they’re doing and will help to solve the issue.

    I found another website with the exact same issue.

    cloverleafmaintenance co.uk

    I bought this theme for a reason and the menu system is what swang the pendulum in Enfold’s favour.

    I don’t want to have to answer any more questions.

    You guys have the login details.

    I just need help fixed.

    Thanks,

    Harvinder

    May 10, 2017 at 4:47 pm #791201
    Yigit

    Hi Harvinder,

    We are truthfully sorry that you are having issues with the theme however it is not very easy to find the cause of this particular issue that is why it is taking longer than it should.

    Can you please post FTP logins here privately as well so we can look further into the issue?
    Also, i read older posts but wanted to check with you again, can we de-activate all active plugins for testing purposes?

    Best regards,
    Yigit

    May 10, 2017 at 10:09 pm #791360
    hylandgraphics

    I am having the same issue on multiple sites. I posted my own thread as well. Please let me know how to get this fixed. I am getting multiple complaints from clients as well so ballindigital is not alone on this. I tried all of the above to no avail and the hosting companies cannot fix the issue. Following the thread..

    Below are links to websites that have this issue:

    May 10, 2017 at 10:17 pm #791362
    hylandgraphics

    Plugins are not the issue….

    May 11, 2017 at 6:34 am #791500
    Rikard

    Hi @hylandgraphics,

    Thanks for that though one thread is enough for the problem, we check and reply to all threads. Please try not to post in multiple threads since they get very hard for us to follow and moderate.

    Best regards,
    Rikard

    May 11, 2017 at 4:18 pm #791711
    hylandgraphics

    Understood. Saw this a few pages back after I posted as I could not find the answer and was looking for the fix. I just wanted to comment that it is not an isolated instance. I have posted in my original thread and will follow responses there…..

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