Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 27, 2018 at 5:33 pm #948051
    alliancepp

    Hello support,

    I need some help…I’ve got a full width video playing on my home page (URL Below). I’ve set it to only play on desktops / laptops. I’ve created a full width slider and set it to only show on smartphones and small screens.

    It’s working correctly except when I view the site on my iPad Horizontal View.

    See attached screen captures. It shows the static you tube screen with red play arrow.
    When viewed vertically it works correctly.

    Thanks for your help!

    April 29, 2018 at 9:04 am #948576
    Victoria

    Hey alliancepp,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 1, 2018 at 12:30 am #949281
    alliancepp
    This reply has been marked as private.
    May 3, 2018 at 7:45 am #950545
    Ismael

    Hi,

    Thank you for the update. Does it play when you clicked on the youtube button? Did you add a fallback image? Background videos are disabled on mobile devices by default including the iPad Pro.

    Best regards,
    Ismael

    May 4, 2018 at 12:33 am #951168
    alliancepp
    This reply has been marked as private.
    May 7, 2018 at 12:15 pm #952637
    Ismael

    Hi,

    Thanks for the update. Looks like the color section is displaying instead of the slider on iPad. Please edit the color section and add a fallback image. The background video is not going to work on that device so you have to define the fallback image.

    Best regards,
    Ismael

    May 7, 2018 at 5:15 pm #952770
    alliancepp
    This reply has been marked as private.
    May 9, 2018 at 2:23 pm #953943
    Ismael

    Hi,

    Thank you for the update. It’s called the “Custom Background Image” in the color section. Looks like you already have one. Is it displaying instead of the video on iPad devices?

    Best regards,
    Ismael

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