Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 7, 2019 at 5:26 pm #1154689
    danielmacris

    Hi,
    iPhone users are unable to input their credit card data at checkout. The fields don’t open when they tap the credit card, exp date, and cvv. We are using Square for Woocommerce. I contacted Square and they said it was the plugin, which woocommerce serviced. I spoke with woocommerce tech support and they said that the plugin was functioning properly and the issue was with the way that Enfold is communicating with iOS. I know that the problem is with Enfold because I changed to the WordPress Twenty Nineteen theme and iPhone users were able to input CC data.

    I tried the cookie consent code solution that’s in a different thread and it didn’t work. I’m not 100% that I did it right, tho.

    What can yall do to help me? We’re losing a lot of sales because iPhone users represent at 50% of our traffic.

    November 8, 2019 at 11:56 pm #1155123
    danielmacris

    Hi, We have not rcvd a reply to this question. We have several holiday promotions that we are holding off on sending due to the issus below. Can you please advise a solution?

    iPhone users are unable to input their credit card data at checkout. The fields don’t open when they tap the credit card, exp date, and cvv. We are using Square for Woocommerce. I contacted Square and they said it was the plugin, which woocommerce serviced. I spoke with woocommerce tech support and they said that the plugin was functioning properly and the issue was with the way that Enfold is communicating with iOS. I know that the problem is with Enfold because I changed to the WordPress Twenty Nineteen theme and iPhone users were able to input CC data.

    I tried the cookie consent code solution that’s in a different thread and it didn’t work. I’m not 100% that I did it right, tho.

    What can yall do to help me? We’re losing a lot of sales because iPhone users represent at 50% of our traffic.

    November 9, 2019 at 12:01 am #1155126
    danielmacris

    and can you please email the solution (Email address hidden if logged out) and to (Email address hidden if logged out) we need to have this corrected in order to roll out several promotions.

    November 12, 2019 at 9:17 pm #1156167
    Basilis

    Hi,

    The issue is not with Enfold, we have tested this with different options and WooCommerce is working as should with our theme.

    Best regards,
    Basilis

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