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  • January 18, 2017 at 1:15 pm #735280
    raymondleever

    We receive a lot of emails from customers who are using IE as their browser. Our mini logo and page loader (circle) keeps loading but they can’t open our page. Can you help us out on how to solve this problem? Our site is http://www.zwembadbranche.nl

    Thanks in advance for your help!

    • This topic was modified 7 years, 11 months ago by raymondleever.
    January 20, 2017 at 2:44 pm #736500
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?
    Also, please make sure that you are using the latest version of Enfold which is currently 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    January 25, 2017 at 11:44 am #738288
    raymondleever

    I turned off the page loader and now it seems to work in IE

    I have te latest version of enfold, but can’t load new versions via my wp install dashboard. I have to ad the new theme files via ftp programma. It would be nice if this could be done from the update option in the wp dashboard

    January 26, 2017 at 6:28 am #738728
    Rikard

    Hi,

    The update feature is not compatible with all server environments unfortunately, but you can try this plugin in order to clear WordPress transients to see if you have any luck with it: https://wordpress.org/plugins/transients-manager/

    Best regards,
    Rikard

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