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  • October 22, 2020 at 10:09 am #1254895
    Portfoli0CSG

    I’ve used Enfold as my base theme for my website (using the child theme) but have custom coded the pages using ACF. I’ve never had this issue before, but one of my websites (www.romafeedlot.com.au) is not loading in IE Windows XP and getting the “Internet Explorer cannot display the webpage” error message.

    My hosting company has told me everything is working from there end so I’m wondering if it’s the theme. I’ve noticed there’s been issues in the past with this theme and IE but after a good deal of trouble shooting can’t find a fix.

    Is this an issue with Enfold? Login credentials provided in private content.

    Thank you.

    • This topic was modified 4 years, 1 month ago by Portfoli0CSG.
    October 27, 2020 at 5:31 am #1255967
    Ismael

    Hey Portfolio,

    Thank you for the inquiry.

    What is the actual version of IE in their computers? It is possible that the IE browser in Windows XP is no longer compatible with the theme because Microsoft already ended their support for this OS and probably everything within it back in 2014.

    // https://www.microsoft.com/en-us/microsoft-365/windows/end-of-windows-xp-support

    Best regards,
    Ismael

    November 18, 2020 at 12:04 pm #1261241
    qiqqio

    hello!
    I have the same problem. I use windows 8 with explorer 11. in home page the top banner does not resize in height on scroll and the Fullwidth Easy Slider is not visible

    thank’s
    m

    November 18, 2020 at 12:14 pm #1261243
    qiqqio

    I think the problem is about animation on explorer. when set an animation option on the backend of Fullwidth Easy Slider, it does not work on explorer 11 browsers. the opacity of the animation is set to 0 and not start

    any clues?

    thank you
    m

    November 23, 2020 at 4:43 am #1262236
    Ismael

    Hi,


    @qiqqio    : Please open a new thread and post the necessary details in the private field so that we could check the issue properly. We will close this one for now as the OP have not responded for quite some time now.

    Best regards,
    Ismael

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