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  • May 30, 2019 at 7:40 pm #1105486
    bespokebranddesign

    Hi Support,

    I’ve got an issue with MS Explorer and sliders, hoping you can help.

    The following issues relate only to the Home Page, other pages show the sliders fine, and these issues are only happening on MS Explorer.

    1. The header area is not showing correctly on scroll, compare the services page as an example.
    2. The full width image slider (5 slides) and caption are not showing
    3. Quotes slider (bottom of page) not showing content

    Any tips or tricks much appreciated.
    Paul

    June 2, 2019 at 12:18 am #1106202
    Mike

    Hey Paul,
    Sorry for the late reply, I have taken a look at your page and IE11 is giving errors for the autoptimize plugin, please disable this plugin and check again after clearing your browser cache.
    If this doesn’t help, please disable the Enfold Theme Options > Performance > JS & CSS file merging and compression and clear your browser cache again.
    If this doesn’t help, please disable your plugins, and clear your browser cache.
    If this doesn’t help, please include an admin login in the private content area and allow us to disable plugins and settings temporary so we can be of more assistance.
    ** Also if you are using “JetPack” and disable, please leave disabled, it loses some settings when you disable, so no sense in enabling just for us to disable again :) **
    Sorry for so many steps, but IE11 is a little buggy and I hope we can isolate the issue.
    I checked your site with Edge which is IE11’s replacement and it’s working fine, I also checked with Chrome & Firefox, again with no issues, but I believe you knew that.

    Best regards,
    Mike

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