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So I have been experiencing intermittent page loading issues, about 50% of the time I have to refresh the page in order to properly load any page from our website. After contacting our host they are trying to blame either the theme (Enfold) or Screets (Chat plug in). I have already deactivated the Screets chat plug in but the website still experiences these issues. See the web hosts report below…
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on line 66You will want to look into the following plugin and theme:
plugins/screets-lcx
themes/enfoldSorry, it is slightly diff domain. If you check it you may or may not see any issues. The problem is that the page(s) load about 40-50% of the time. I almost always have to refresh the page.
Web host keep blaming the theme (Enfold) for all the issues. I’m not sure how else to prove to these people that this is a host issue and not a theme generated error.
Hi,
I’m pretty sure this a problem with your hosting service yes, I loaded the page twice and everything was loading just fine. The third time I got a 500 internal server error. What is your hosting provider saying is the reason for your site not working? If they go into any details then please share that with us.
Best regards,
RikardFirst, the host said it was a DNS issue. I then explained the difference between DNS error and Internal Server Error.
Then, the host said it was an IP address that is causing too much traffic. This IP address was me trying to load a page.
Since the host could not think of any other excuses, then blamed Enfold and a chat plug-in. I deactivated the chat plug-in 3 days ago but nothing changed.On the backend (WordPress control panel), the website fails to load about 80 percent of the time.
Below is a list of every plug-in that is installed;
– Duplicate Post
– Icegram
– Image Widget
– Pricing Table by Supsystic
– Relevanssi
– Screets Live Chat (Deactivated)
– Table Maker
– Update Themes & Plugins from Zip File
– Updraft Backup
– WP Super Cache
– WP Forms LiteHi,
Thanks for the update, I guess you could try to disable all plugins and activate one of the default WordPress themes, if you haven’t tried that already? If the problem still occurs after that then you would know for certain that it’s a server problem or not.
Best regards,
RikardI deactivated all plug-ins and switched to default theme. The website is now showing a bunch css scripts on the front end???
I should also state that, after deactivating all plug-ins, the back-end still failed to load any pages for me to edit.
Once I switched to default theme, I could edit each page without any loading issues.Unfortunately, the website looks like trash now since it is showing css stuff on the front end :(
So now this could show there is an issue with Enfold theme, or, that the host server is not performing to expectations.
Hi,
Thanks for the update, that is shortcode from the Enfold layout builder, not CSS. So all the issues are gone if you don’t run Enfold? I’m not sure what to say about that to be honest, if there was a problem in the theme then by logic that same problem should happen always, not just sometimes, and on all sites using it I guess. That is not the case with your site though, the problem only happens sometimes which is very difficult to debug. Did nothing change when you deactivated all plugins and kept Enfold as the theme?
Also, what hosting provider are you using? There are plenty of very good and affordable dedicated hosting companies around, like SiteGround for instance. Maybe it would be a good idea to transfer to another host if you are not happy with your current one?
Best regards,
RikardThank you for replying.
After deactivating all plugins there was no change
After switching to default theme the backend loaded much faster BUT after about a minute I was getting “page failed to update”.
I really think the web host is at fault, this happened before and after much complaining they eventually move us to a new server. The host is Dreamhost, they used to be really good, used to.I do have one important point to make. We have 2 websites under this one hosting account, both have enfold themes. The 2nd website has never had a problem which is weird.
My next course of action is to remove the 2nd website and migrate to another hist that I just set up. Once that website migration is complete I’m curious how our main website will behave. I will keep you posted.
Hi,
Thanks for the update, that does sound a bit weird yes. I’ve only heard good things about Dreamhost in the past, though I’ve never used them myself. Anyway, we’ll keep the thread open in case you should need any further help from us. If not then I hope you get your problems sorted out as soon as possible.
Best regards,
RikardHi everyone, just a quick update. Dreamhost finally moved us to a different server. The result is still the same unfortunately. When I open any pages to edit I usually get an error 500 internal server error. At this point i am unsure uf changing webhosts will fix the issue or if there is something wrong with Enfold. :(
STILL having the same issue!
I get error 500 internal server error when editing pages. This happens about 50% of the time.
Also, I am now noticing that Enfold is failing to save basic changes, I have to make some changes a couple times before Enfold saves the changes.
Please advise.This is just awful!
I need to change padding on a section of each page, but this one section of EVERY page must be changed at least twice before Enfold saves the change. In other words, I make the change and save, then go back and the change is not there. I have to make the change at least twice every single time.
This problem and the problem of Internal Server Error 500 is making it impossible to get anything done.
Any ideas?Hi,
Thanks for the update and sorry for the problem. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardI’m sorry for the late reply. Everything started running perfectly a few days ago. I suspect the web host made some changes on their end. If this problem arises again I will just change web hosts. Thank you for the help, hopefully everything will continue to run smooth now!
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