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Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 6, 2016 at 9:16 pm #643624
    cnovey

    Updated to 3.6 normally. Site no longer loads front or admin login. Internal Server Error.

    June 6, 2016 at 9:38 pm #643642
    Milan

    Hello, try to delete enfold folder over ftp and load theme folder over ftp again. It should help, I guess…

    June 6, 2016 at 9:57 pm #643650
    Milan

    And… Just dont forget to backup custom css and custom code lines in function.php if you have any.

    June 6, 2016 at 10:49 pm #643691
    cnovey

    thanks for the suggestion
    but
    deleted folder- uploaded fresh- same error

    June 7, 2016 at 11:42 am #643963
    kihlbaum

    I have tried to delete the Enfold folder and updated fresh. The problem remains.

    June 7, 2016 at 11:56 am #643975
    morecoffee

    I have the same problem. Tried the FTP upload first, internal server error. Deleted the theme via FTP, reup – error. Installd the theme via browser upload (ZIP) – error.

    :-(

    June 7, 2016 at 12:32 pm #644003
    Vinay

    Hi,

    If you are able to login to backend please de-activate and activate the theme and it should work.
    If not access the theme folder via FTP and rename the enfold theme folder to enfold2. Login to wordpress backend and re-install the theme it should resolve the issue.

    Best regards,
    Vinay

    • This reply was modified 8 years, 4 months ago by Vinay.
    June 7, 2016 at 3:55 pm #644159
    kihlbaum

    Didn’t work. Renamed enfold to enfold2. Was able to login. Tried to install enfold from add theme. Undisclosed error. Logged in by FTP and transferred over enfold again. SAme problem. Cannot reach backend any more.

    Rolled back to 3.5.4. Works fine.

    • This reply was modified 8 years, 4 months ago by kihlbaum.
    June 7, 2016 at 10:24 pm #644386
    cnovey

    Ok we need an official fix. There are plenty of users with the same issue after 3.6 update. Kriesi please help us. Thanks.
    C

    June 7, 2016 at 10:42 pm #644399
    onesource_marketing

    If we use a Child theme what do we need to do via FTP? Leave that file alone? Only update the original Enfold folder?

    I agree w/ @cnovey. This update is a FAIL if all these fatal errors are causing users’ sites to crash.

    June 8, 2016 at 10:59 am #644689
    Vinay

    Hi,

    Yes that is correct! if you are using a child theme please only remove main theme folder “enfold”.


    @cnovey     We are constantly working on improving the theme and committed to provide you with a viable solution.

    Thank you for your understanding :)

    Best regards,
    Vinay

    June 8, 2016 at 11:44 pm #645139
    cnovey

    I just dropped 3.6.1 on top of 3.6 and my site is working again.
    C

    June 9, 2016 at 9:44 am #645331
    Rikard

    Hi,

    Great, glad you got it working again. Sorry for the problems :/

    Regards,
    Rikard

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