Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 9, 2018 at 9:24 am #924347
    EZWebdesign

    Hi,

    Please help: I just updated a customer’s website to 4.2.6, after that the site returns an internal server error 500 and a white screen of death (WSOD). Tried Chrome and Firefox. The dashboard is still functioning normally.

    Please help!!

    Best regards,
    Roger H.

    March 9, 2018 at 10:59 am #924394
    kjems

    Me too. Have tried to disable all plugins but still 500 error.

    Have tried to switch to other theme – the site then works.

    Tried to delete Enfold theme and reinstall from file – then 500 server problem is still there.

    Can access backend

    What to do?

    http://www.kommunikerbedre.dk

    March 9, 2018 at 1:05 pm #924463
    EZWebdesign

    I’ll post the FTP credentials in the Private Content.

    March 9, 2018 at 3:03 pm #924525
    Victoria

    Hi EZWebdesign,

    Can you please check server log for error?

    The WordPress Error Log is your Friend

    Best regards,
    Victoria

    March 9, 2018 at 4:43 pm #924600
    EZWebdesign

    THanks Victoria,

    I activated this, now the site returns this error:

    Fatal error: Can’t use function return value in write context in /var/www/virtual/connect2improve.com/htdocs/wp-content/themes/enfold/header.php on line 6

    March 9, 2018 at 4:50 pm #924606
    jennwilner

    I have the same error
    Fatal error: Can’t use function return value in write context in /home/content/19/10883219/html/wp-content/themes/enfold/header.php on line 6

    March 9, 2018 at 4:51 pm #924607
    EZWebdesign

    I commented out line 6, and now the site is functioning again, however there’s an issue now with the sticky menu bar.

    Can you please restory/fix the issue in header.php?? The production site of my customer is all day down already :-(

    Best regards,
    Roger

    March 10, 2018 at 10:39 pm #925060
    Basilis

    Hi,

    Can you please replace the header with the following
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_2_6/header.php

    and let us know if that would work?

    Best regards,
    Basilis

    March 10, 2018 at 11:35 pm #925100
    astair

    I’m having the same issue. Waiting for a hotfix.

    March 10, 2018 at 11:42 pm #925102
    dohodoho

    Having the same problem. We run a business site on Enfold, how on earth is it possible that you introduce critical bugs so that nothing works in your updates?

    EDIT: The fix suggested above worked. Replaced the header.php page did it. Never again will I dear to push the upgrade button for Enfold easily. I have done the mistake once before when it broke, and I did it again now.

    UPDATE: Seems all Contact7 forms are not working any more. Not sure if it is related to Enfold yet though.

    SUGGESTION: I think you should introduce stable releases that people actually can trust and are reliable.

    • This reply was modified 6 years, 8 months ago by dohodoho.
    March 10, 2018 at 11:52 pm #925107
    Yigit

    Hi!

    Issue occurs on PHP versions older than 5.6, which is minimum version recommended for WordPress. However our devs edited header.php file (the one Basilis shared) and made it backwards compatible. We still recommend upgrading to PHP 7.x. Here is a good article – https://kinsta.com/blog/php-7-hhvm-benchmarks/

    Regards,
    Yigit

    March 11, 2018 at 12:08 am #925110
    dohodoho

    SiteGround hostin had this setting: PHP 5.6.33 – System Default but it looks like it was actually 5.4 as WordPress printed that even though SiteGround printed 5.6.33.

    I had three options 7.0.27, 7.1.14 and 7.2.2. The only version that worked was 7.0.27.

    • This reply was modified 6 years, 8 months ago by dohodoho.
    March 12, 2018 at 5:57 am #925327
    Rikard

    Hi,

    Great, glad you got it working and thanks for sharing what worked for you. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    March 14, 2018 at 9:59 am #926509
    kjems

    Thanks for quick help. Works now with PHP 7.2

    March 14, 2018 at 2:39 pm #926633
    Yigit

    Hi,

    Glad it worked for you! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

    Best regards,
    Yigit

    March 14, 2018 at 2:50 pm #926637
    EZWebdesign

    Hi,

    With PHP 7.2 it works indeed.

    For the one PHP 5.4 customer, I used the hotfix which is working fine!

    So, this thread can be closed. Thanks everyone!

    Best regards,
    Roger – EZ Webdesign

    March 14, 2018 at 4:56 pm #926712
    Yigit

    Hi,

    Great! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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  • The topic ‘internal server error 500 after update 4.2.6’ is closed to new replies.