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  • June 21, 2018 at 7:14 am #975669
    elephas

    Hello,
    I have uploaded via ftp the enfold and the enfold-child themes.
    Whenever I activate enfold-child or enfold, I get an Internal server error 500.

    The other default themes work fine .

    What seems to be the solution to this problem?

    Thank you in advance.

    • This topic was modified 6 years, 6 months ago by elephas.
    June 21, 2018 at 9:16 am #975703
    Nikko

    Hey elephas,

    Can you give us admin access and ftp access? so we can test it and try to debug.
    Just post the login credentials in private content so it’s only visible to you and the moderators.

    Best regards,
    Nikko

    June 22, 2018 at 7:53 am #976130
    elephas
    This reply has been marked as private.
    June 22, 2018 at 9:33 am #976165
    Victoria

    Hi elephas,

    Can you please check server log for error?

    Which version of php are you running?

    Best regards,
    Victoria

    June 22, 2018 at 6:59 pm #976443
    elephas

    Hi Victoria.
    php version: 5.3.29

    You have my credentials, why don’t you look for the server log?
    Anyway I don’t know which error_log (error_log, access_log, proxy_error_log) file you are referring to and what I should be looking for.

    Best Regards,
    Vassilis

    June 23, 2018 at 9:10 am #976856
    Nikko

    Hi elephas,

    Can you try to update your php version to 5.6 or 7.0?
    Let us know if that helps.

    Best regards,
    Nikko

    June 23, 2018 at 11:06 am #976876
    elephas

    OK! I updated to php version 7.0 and that solved the problem.

    Thanks,
    Vassilis

    June 23, 2018 at 3:56 pm #977009
    Victoria

    Hi Vassilis,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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