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AuthorPosts
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April 24, 2017 at 3:04 pm #782331
Hi,
Trying to import a demo (tried several) and it keeps saying importing didn’t work. Tried reloading the page and upped the PHP limit to 520mb.
Still not working. Lot’s of media””already exists.
Any ideas?
Best,
L
April 24, 2017 at 3:30 pm #782344Hey leonsw,
Can import demo data with XML files? Also, are you using an updated version of PHP.Best regards,
Jordan ShannonApril 24, 2017 at 3:32 pm #782346I think the PHP is fine.. It’s part of the hosting/server setup – SITE5
Haven’t tried with the XML files – what’s the process?
Also – I didn’t upload the PSD folder. Does that have to be done via FTP? And if so – where do I put it?
thanks,
L
- This reply was modified 7 years, 8 months ago by leonsw.
April 24, 2017 at 3:42 pm #782353Hi,
One other suggestion just in case you have not tried, please run the following plugin and then try the import again:
Best regards,
Jordan ShannonApril 24, 2017 at 3:47 pm #782358HI,
Just tried that, it didn’t work. Obviously, I reactivated the theme and then went straight to import demos. Same thing happened.
L
April 24, 2017 at 3:59 pm #782377Hi,
If there’s a chance, please contact your hosting provider regarding this issue. Ask them why the xml files are not being imported correctly. For a workaround, import the demo files manually. The files are located on enfold > includes > admin > demo folder. Look for the xml files. Before you do that, follow these steps:
1) Download and Install 7zip.
2) Right click on the xml file (restaurant) in the enfold > includes > admin > demo folder -> 7zip -> Add to Archive
3) Change the “Archive format” to gzip and hit “OK”. Make sure that you know the directory of the converted file.
4) After the conversion, go to Tools > Import then import the converted xml file.Best regards,
Jordan ShannonApril 24, 2017 at 4:26 pm #782417Hi – I’m using a Mac version. I have to drag the file onto the 7zip app…it opens a Add to Archive window…but there’s no format option for gzip?
L
April 24, 2017 at 4:32 pm #782430Also – when I import, it then asks what I want to do with it….posts, pages, taxonomies etc.
Don’t know which to pick?
Tried using Keka instead of 7zip
- This reply was modified 7 years, 8 months ago by leonsw.
April 24, 2017 at 5:02 pm #782450Hi,
This is all of the demo data/content, so if given the option and you feel it necessary you should be able to import them all.Best regards,
Jordan ShannonApril 24, 2017 at 5:17 pm #782452Sure – but what drop down, item do I pick?
Also, what should the file look like: enfold-2017.xml.gz or enfold-2017.gz?
- This reply was modified 7 years, 8 months ago by leonsw.
April 24, 2017 at 8:18 pm #782512Hi – any other thoughts? Some of it loaded onto the site…but bits are missing.
April 24, 2017 at 10:21 pm #782562Hi,
Bits of content or styling/imagery?
Best regards,
Jordan ShannonApril 25, 2017 at 9:35 am #782707Hi,
Have a look http://www.yourhealthmap.com
Let me know what you think…might help highlight the problem and handling. The hosting company Site 5 are also investigating – but it’s now on an elevated ticket…so having to wait.
Best,
L
April 25, 2017 at 4:50 pm #782978Hi,
I went through and I see there are some elements still missing (icons, images). I am asking my teammates now if there is a location from which you can pull the missing resources.
Best regards,
Jordan ShannonApril 25, 2017 at 6:25 pm #783036Ok – thanks
April 26, 2017 at 4:36 pm #783592Hey!
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.
Cheers!
VictoriaMay 3, 2017 at 11:35 pm #787470Hi – sorry for the delay.
Do you want server access or wordpress access?
Best,
Leon
May 4, 2017 at 12:26 am #787485Hi,
Initially just the WP admin info.
Best regards,
Jordan ShannonMay 5, 2017 at 7:29 pm #788632Hi,
Just checking you got the login details?
L
May 5, 2017 at 7:33 pm #788636Hi,
I don’t see them posted anywhere.
Best regards,
Jordan ShannonMay 6, 2017 at 12:30 pm #788799They were part of the private content box…sending them again now
May 11, 2017 at 3:29 am #791427Hi,
Any thoughts on this?
Best,
Leon
May 11, 2017 at 11:08 am #791587Hi Leon,
We still don’t see the login credentials. Sorry, can you send them again?
Best regards,
SarahMay 11, 2017 at 11:52 pm #791974Hi,
Sending the login credentials now via the Private Content Box
May 12, 2017 at 6:23 pm #792435Hi,
which demo do you want to import exactly? are you able to import any other Enfold demos?
Sometimes your server refuses if the import duration takes too long. In this case it can help to click the import button very often (at least 10 times, until it works). Also talk to your host, trying to tell them to increase upload/import time for your server.Best regards,
AndyNovember 18, 2017 at 6:44 pm #878607Dear all,
I have same problem.
tried many times.
It’s not working.
Hope there is any one who can help.Thank you!
November 18, 2017 at 9:00 pm #878639Hi,
I have replied to your other post, please see.Best regards,
Mike -
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