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I’ve installed a demo but now want to switch to a different demo. When I click on the install button for the new one, the site freezes and/or nothing happens. Then the web page is reloaded as there was a problem. I am trying to install the demo content for Health.
Hey ClairePitts,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoWhat I really want is to overwrite the current demo and replace with the health one. Every time I do this, it just resets the settings and not the front page. Would you be able to do that for me please? The only other thing is please make sure it’s on maintenance mode.
Sorry for the delay in replying, I didn’t get an email to say this had been updated. Can you email me please when you’ve sorted it.
Many thanks,
Claire
Hi,
When you want to override your theme with another you will need to install the plugin “wp-reset” and reset your site, and then reinstall the new demo.
Please note you will lose your content and settings.
We could help, but we will need a password to login. Please include one in the Private Content area.Best regards,
Mike
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