Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • July 3, 2023 at 11:43 am #1412322
    Tako
    Guest

    I just bought the theme. But WP comes back with: the link you followed has expired. Please try again.

    July 3, 2023 at 1:03 pm #1412334
    Mike

    Hey Tako,
    Please ensure that your webhost has the PHP ZipArchive Extension enabled, it is a standard PHP extension but some host don’t have it enabled by default, it is what allows WordPress to extract zip files.
    Also ensure that you have downloaded the Installable WordPress file only from your Theme Forest account, there are two download links and the second one includes the documentation which can’t be uploaded to WordPress.

    Best regards,
    Mike

    July 3, 2023 at 1:45 pm #1412336
    TakoHof

    Zip is allowed and I have used the file you mentioned. And now?

    July 3, 2023 at 5:05 pm #1412346
    Mike

    Hi,
    Check that your Upload max filesize is at least 20mb.
    Just to make sure we are on the same page, it’s not if zip is allowed, it needs to be enabled in your PHP on your server like this:
    Enfold_Support_2314.jpeg

    Best regards,
    Mike

    July 3, 2023 at 6:27 pm #1412353
    TakoHof

    You mean this. I can’t upload a picture, but it’s the same that you have produced.
    So that’s not the case.
    And now?

    July 3, 2023 at 6:29 pm #1412354
    Mike

    Hi,
    Try installing via FTP, please see our documentation for instructions.

    Best regards,
    Mike

    July 8, 2023 at 9:05 am #1412721
    TakoHof
    This reply has been marked as private.
    July 8, 2023 at 2:10 pm #1412725
    Mike

    Hi,
    It doesn’t look like you were successful in installing the theme via FTP I would need to login to your site via FTP and an admin login to examine the backend, please login to the support fourm and open a new thread with an admin login in the Private Content area and FTP access.
    The contact form that you used for this message is not appropriate for support requests.
    After you open a new thread you can reply here with a link to your new thread so I can find it easily.

    Best regards,
    Mike

    July 9, 2023 at 9:54 am #1412835
    TakoHof

    I don´t see how I can connect the two threads?

    July 9, 2023 at 12:42 pm #1412844
    Mike

    Hi,
    Thanks I found it, please contenue there.

    Best regards,
    Mike

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Installation is not working’ is closed to new replies.