Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 21, 2019 at 5:02 am #1056408
    edge513

    Hi,
    My WordPress is 5.0.3 and Enfold version is 4.5.2.

    I’ve set up the Instagram widget, but it is not working, the frontend shows “Only visible for admins: Instagram did not return a 200. No images available at the moment” error.

    And I also want to remove “powered by Enfold WordPress Theme” on the footer, please.

    Thanks in advance!

    Cheers,
    Arthur

    January 21, 2019 at 8:24 am #1056481
    Nikko

    Hey edge513,

    To remove “powered by Enfold WordPress Theme” please refer to this post in our documentation: https://kriesi.at/documentation/enfold/footer/#copyrights-info
    As for the instagram widget, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 21, 2019 at 8:51 am #1056486
    edge513

    Hi Nikko,

    Thanks for your reply!

    I did what the documentation: https://kriesi.at/documentation/enfold/footer/#copyrights-info said, but the “powered by Enfold WordPress Theme” is still there, just added a link on my Copyright info.

    I added an admin user for you manually, please check the private content.

    Cheers!
    Arthur

    January 21, 2019 at 10:38 pm #1056900
    edge513

    Hi Nikko,

    Can you login my site with the info in the private data?

    Thanks!

    January 22, 2019 at 1:17 am #1056960
    Basilis

    Hi,

    Can u please remove all the info and try add them again, so we can see what will be the results?

    Best regards,
    Basilis

    January 22, 2019 at 7:57 am #1057086
    edge513

    Hi Basillis,

    Thanks for your reply!

    Which info do you want me to remove?

    The Instagram widget?
    The Copyright link of the foot?

    Anyway, I removed the instagram username from the widget, it now says “Errors found: You need to specify an instgram username.”

    Can you login my site with the info in the private data?

    Cheers!

    January 22, 2019 at 2:49 pm #1057228
    Nikko

    Hi edge513,

    I tried putting in the dummy account we used in the demo and it works fine.
    The username I put in is in private content.

    Best regards,
    Nikko

    January 22, 2019 at 6:14 pm #1057365
    edge513

    Hi Nikko,
    Thanks for your reply!

    When I just installed Enfold, the Instagram widget with dummy account was working as well, after I replaced it with my Instagram account it showed “Only visible for admins: Instagram did not return a 200. No images available at the moment”.

    Now I switched to my Instagram Account, the frontend still shows the dummy account content, it doesn’t show either my Instagram content or the error. So, I think there is still a problem.

    Please have a look.

    Cheers!

    January 23, 2019 at 4:53 pm #1057807
    Victoria

    Hi edge513,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    January 23, 2019 at 9:02 pm #1057933
    edge513

    Hi Victoria,

    I cleared the cache after removing the widget then added it back, it still shows “Only visible for admins: You need to specify an instgram username. No images available at the moment” in the front end.

    January 24, 2019 at 6:37 pm #1058290
    Victoria

    Hi edge513,

    I wanted to check your backend, but credentials seem to not work anymore.

    Can you please update them?

    Best regards,
    Victoria

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