Instagram widget issue

Hi soniavoice,

Thanks for the screenshot.
I’m not sure why it’s still not working with your current setup.
Can you give us temporary admin access? so we can try to check your backend.
Just post the login credentials in private content.

Regards,
Nikko

Hi soniavoice,

I have checked it and for some reason it works properly if I use another instagram account to show (screenshot in private content).
However it doesn’t work when I use your instagram account. There’s a new update on Enfold 4.4.1:

- fixed: an issue with the instagram widget when set to caching images

You can see the changelog here: https://kriesi.at/documentation/enfold/changelog/
Maybe this will help fix the issue.

Best regards,
Nikko

Hi soniavoice,

I’m still puzzled why your account isn’t working properly on your site.
If I use it on my local server it does work fine and using another IG account works fine on your site.
Can you give us ftp access? so we can try to debug or try some workarounds.
Just post the details in private content.

Best regards,
Nikko

Hi soniavoice,

Thanks for giving us ftp access, I think the issue is related to the database since nothing is fetched from the database when trying to fetch that specific instagram data but it’s only for that specific data, if you try other instagram account, the data is fetched properly, you can try the username if private content and you should notice it works fine.

Can you try optimizing and repairing the database: https://www.a2hosting.com/kb/cpanel/cpanel-database-features/optimizing-and-repairing-mysql-databases-with-phpmyadmin maybe this will help fix it.

Best regards,
Nikko

Hi soniavoice,

Can you please use this plugin for now, until we figure out the reason with the Instagram widget:

If you need further assistance please let us know.
Best regards,
Victoria