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  • #1030499

    instagram widget stopped working (was showing only older posts and not new ones), was giving me the “instagram did not return a 200” error msg…i rebuilt the widget completely and now i get “You need to specify an instgram username” (no pics visible now) despite the username being correct (tried both with and without the @)

    help? thanks!

    site is http://www.tdcustomgolf.com/…running v 4.5 of enfold on wp v 4.9.8

    • This topic was modified 5 years, 10 months ago by wescrete.
    #1031501

    Hey wescrete,

    Thank you for using Enfold.

    We are not really sure why this is happening but you can try the following steps to make it work.

    1.) Add this code in the functions.php file:

    add_filter('avf_instagram_activate_cron', 'avf_instagram_disable_cron', 10); 
    function avf_instagram_disable_cron() {
    	return false;
    }
    
    add_action('wp_head', function() {
    	delete_option('avia_instagram_widgets_cache');
    });

    2.) Delete all instagram widget. Refresh the page.

    3.) Go to the wp-content > uploads directory and delete the “avia_instagram_cache” folder. If you can’t see the folder, proceed to step 4.

    4.) After the folder deletion, remove the code from the functions.php file.

    5.) Refresh the dashboard page a few times.

    6.) Re-add the instagram widget.

    You have to follow the instruction step by step. Let us know if it helps. If it’s still not working after doing all of the above, you can use the Instagram Feed plugin temporarily.

    // https://wordpress.org/plugins/instagram-feed/

    Best regards,
    Ismael

    #1042982

    Hey Ismael,

    i do these steps two times, but the problem is still the same.

    WP 4.9.8
    Enfold 4.5.1

    Have you some other ideas?
    Best regards,
    Jürgen

    #1043559

    Hi Jürgen,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1069000

    Just a remark: I had (and have) the exact same problem. After a little debugging I found out that Instagram issued a HTTP 429 error (»Too many requests«). Obviously the network my server is located in (hosted at Hetzner) is in some sort of a blacklist and/or issues too many requests. So it’s not Enfold to blame but Instagram/the hoster/the other users in the network segment.

    Other plugins, that query Instagram directly via Javascript might still work, but this is not an option for me due to concerns about data privacy.

    Regards,
    Robert

    #1069305

    Hi,

    Thank you for that info. We’ll forward it to the dev team.

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
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