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AuthorPosts
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April 21, 2021 at 12:06 am #1295634
Hi,
I’m working with enfold 4.8.1. and “Shop Demo” imported.
For exemple, if I insert the “Tab” element in a page, it’s coming with some code in the “Tab Content”, in white color, like
“<p>[av_tab_container initial='1' position='top_tab' boxed='border_tabs' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' alb_description='' id='' custom_class='' template_class='' av_uid='av-9my2' sc_version='1.0']<br />[av_tab title='Tab 1' av_uid='av-6yji'][/av_tab]<br />[av_tab title='Tab 2' av_uid='av-4t2c'][/av_tab]<br />[/av_tab_container][av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' id='' custom_class='' template_class='' av_uid='av-3v26' sc_version='1.0']<br />This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this:…or something like this:As a new WordPress user, you should go to your dashboard to delete this page and create new pages for your content. Have fun!<br />[/av_textblock]</p>”
If I delete this code, it remains again.
The same happens when I insert a “Text Block”, I get this code, which I can’t clean:
<p>[av_google_map height='400px' zoom='auto' saturation='-50' hue='#6786a1' zoom_control='aviaTBzoom_control' mobile_drag_control='aviaTBmobile_drag_control' av_uid='av-jjl2k']<br />[av_gmap_location address='8500 Beverly Boulevard' city='Los Angeles' country='USA' long='-118.37749329999997' lat='34.0753309' marker='555' imagesize='40' av_uid='av-irjck'][/av_gmap_location]<br />[av_gmap_location address='Rodeo Drive' city='Los Angeles' country='USA' long='-118.39944809999997' lat='34.0561846' marker='555' imagesize='40' av_uid='av-i0hi8'][/av_gmap_location]<br />[av_gmap_location address='10250 Santa Monica Boulevard' city='Los Angeles' country='USA' long='-118.41942949999998' lat='34.0596331' marker='555' imagesize='40' av_uid='av-hh19w'][/av_gmap_location]<br />[av_gmap_location address='Robertson Boulevard' city='Los Angeles' country='USA' long='-118.385066' lat='34.0494729' marker='555' imagesize='40' av_uid='av-h4qww'][/av_gmap_location]<br />[av_gmap_location address='10800 West Pico Boulevard' city='Los Angeles' country='USA' long='-118.42746890000001' lat='34.0401391' marker='555' imagesize='40' av_uid='av-1nw5k'][/av_gmap_location]<br />[/av_google_map][av_layout_row border='' min_height='0' color='main_color' mobile='av-flex-cells' id='' av_uid='av-fq07s']<br />[av_cell_two_third vertical_align='top' padding='30px,60px,30px,60px' background_color='' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='top left' background_repeat='no-repeat' av_uid='av-fbhu8'][av_contact email='' title='' button='Submit' on_send='' sent='Your message has been sent!' link='manually,http://' subject='' autorespond='' captcha='' color='' av_uid='av-1fr6c']<br />[av_contact_field label='Name' type='text' options='' check='is_empty' width='element_third' av_uid='av-e92fg'][/av_contact_field]<br />[av_contact_field label='E-Mail' type='text' options='' check='is_email' width='element_third' av_uid='av-diudc'][/av_contact_field]<br />[av_contact_field label='Topic' type='select' options='Product Questions, Payment, Delivery, Refund, My Orders, My Account, Coupons, Other' check='is_empty' width='element_third' av_uid='av-d25tw'][/av_contact_field]<br />[av_contact_field label='Message' type='textarea' check='is_empty' options='' width='' av_uid='av-c8mek'][/av_contact_field]<br />[/av_contact][/av_cell_two_third][av_cell_one_third vertical_align='middle' padding='30px' padding_sync='true' background_color='#6786a1' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='top left' background_repeat='no-repeat' av_uid='av-bnzys'][av_textblock size='' font_color='custom' color='#ffffff' av_uid='av-azagk']Enfold Flagship StoreShopping Mall Rodeo Drive<br />Los Angeles, USA (Email address hidden if logged out) <br />555-8653 364Opening Hours:<br />Mo-Fr: 8:00-19:00<br />Sa: 8:00-14:00<br />So: closed[/av_textblock][/av_cell_one_third]<br />[/av_layout_row][av_section min_height='' min_height_px='500px' padding='large' shadow='no-border-styling' bottom_border='no-border-styling' id='' color='alternate_color' custom_bg='' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_uid='av-aivn4'][av_one_half first av_uid='av-9oabw'][av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' id='' custom_class='' template_class='' av_uid='' sc_version='1.0']<br />Click here to add your own text<br />[/av_textblock][/av_one_half][av_one_half av_uid='av-8vnp4'][av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' id='' custom_class='' template_class='' av_uid='' sc_version='1.0']<br />Click here to add your own text<br />[/av_textblock][/av_one_half][/av_section]</p>
I cleaned all the cache: server, wordpress and browser, but still the problem is alive.
I need to use the Elements (tabs, tex block, etc), Any suggestions would be great!
Thanks in advance.
JoanApril 23, 2021 at 6:48 am #1296197Hi Joan,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know how we can reproduce the problem on your actual site.
Best regards,
RikardApril 24, 2021 at 10:09 am #1296491Hi Rikard,
Thanks for your support.
For example, when I edit
page: history
element: timeline
tab: first
milestone content: here is showing the extra code and the tool text bar is out of the screen
I get this problem, sometimes it’s rarely loaded correctly, but randomly.
Prints screens:
editing-timeline-of-history-page: https://prnt.sc/11ymnwj
code-white-font-color: https://prnt.sc/11ymeme
code-white-font-color-selected: https://prnt.sc/11ymljd
Thanks a lot!
JoanApril 27, 2021 at 5:11 am #1296878Hi,
Thanks for the login details and update. I can’t see the problem which is shown in your screenshots on your actual site though, could you try using a different browser to see if that helps please?
Best regards,
RikardMay 4, 2021 at 7:29 am #1298174Thanks Rikard,
Sorry for this late comment:
With the same browser it’s the same result, but I try with other laptop and it seems to work fine. At this moment, I’m pretty busy and will work in the 2n laptop; tests will be maybe in the future…
Thanks for your support!
JoanMay 5, 2021 at 5:21 am #1298412Hi,
No problem. We were not able to reproduce the issue on our end either.
Screenshot: https://imgur.com/WkhCGYd
We will close this thread for now. Please feel free to open another if the issue persists.
Have a nice day.
Best regards,
Ismael -
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