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Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 7, 2025 at 3:00 pm #1474779
    GrainneA

    Hi,

    I tried to change one of my background images on a post and it isn’t responding when I click ‘insert’. I then noticed that the Media Library isn’t showing anything.

    I’ve spoken to Siteground (our hosting) and they said that it isn’t a PHP memory issue. I’ve also deactivated all the plugins and the issue is still occuring.

    I have a content security policy set and I did wonder if it was that – I changed it to report-only and it didn’t fix the issue but I’m wondering if this could be causing the problem.

    Can you help?

    Thanks
    Grainne

    January 7, 2025 at 6:40 pm #1474787
    Rikard

    Hey Grainne,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 7, 2025 at 7:58 pm #1474792
    GrainneA

    Hi Rikard,

    Thank you – login details are attached in the private section.

    Grainne

    January 8, 2025 at 8:23 am #1474809
    Ismael

    Hi,

    Thank you for the info.

    We tried to login to the site but 2FA is enabled. Please disable 2FA so that we can access the dashboard.

    Best regards,
    Ismael

    January 8, 2025 at 9:29 am #1474816
    GrainneA

    Hi Ismael,
    Sorry, it should be disabled now.
    It might prompt you to set one up but you should be able to bypass it as there’s a 10-day grace period. Let me know if you’re still unable to login.
    Thanks
    Grainne

    January 8, 2025 at 10:25 am #1474822
    Rikard

    Hi,

    Thanks for that. I see that there are error messages related to underscores js which is included in WordPress core, I’m not sure why that is but it’s likely not theme related. If deactivating plugins did not work, then please try to reinstall WordPress to see what happens then. Also please deactivate all security plugin if you haven’t tried that already.

    Best regards,
    Rikard

    January 8, 2025 at 1:19 pm #1474832
    GrainneA

    Hi Rikard,

    I re-installed WordPress and the issue is still there.

    I also deactivated all the plugins again, (including the security ones) and the issue is still there.

    Thanks
    Grainne

    January 8, 2025 at 1:33 pm #1474833
    GrainneA

    Hi Rikard,

    I’ve fixed it. It was a problem with my content-security-policy – I needed to add ‘unsafe-eval’ to the script-src.

    Thanks for all your help
    Grainne

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