We have inherited a website made by another company whose theme is Enfold. We cannot update the theme. How could we regularize this situation? The user that appears in the options when the other company bought this theme I write it in the private side.
Hey,
Thanks for contacting us!
You would need an access to ThemeForest account that was used when purchasing the theme. You can go to Downloads page to download the latest version of the theme and refer to this post – https://kriesi.at/documentation/enfold/theme-update/ to update Enfold to the latest version 4.8.3.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
If you do not have access, please contact the person who purchased the theme and ask them for the latest version of the theme and for Personal Token. If you do not have access to the ThemeForest account and cannot contact the person who purchased the theme, I am afraid you would need to purchase another license.
Regards,
Yigit
Hi,
Sorry to hear about that. Yes, unfortunately it sounds like it..
No, you would not lose them. We would recommend you to create a testing installation and update the theme there firstly to be on the safe side. If they have not modified any theme files on parent theme, it should be a pretty smooth update :)
Best regards,
Yigit
