Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 9, 2019 at 5:08 pm #1146557
    SRP

    Hi,
    since the updates 4.6.1 and above I have problems with the Cookie consent message and Info Modal window. No matter what settings I choose with Privacy and Cookies, whenever I allow the consent messages, the Info Modal appears at the end of each page (destroying the design of each page and a nice finish with footer). Is this intended? The buttons with these Info Modal windows do not even function. Have no idea, how to solve this issue – documentation does not help at this point. Because of this, all my other pages are still running with Enfold 4.5.7., because that is stable with GDPR settings.
    What to do?
    Kind regards
    Olaf

    October 10, 2019 at 3:04 pm #1146870
    Raffaykiddeljoe

    I have the same problem. Need urgently help!!!

    Error Cookie Consent

    October 14, 2019 at 5:32 am #1147713
    Ismael

    Hi,

    Thank you for the update.

    The issues with the privacy options have been fixed in the latest version of the theme. Please upgrade the theme to version 4.6.3.1. And don’t forget to toggle the Performance > File Compression settings if it’s enabled.

    Best regards,
    Ismael

    October 14, 2019 at 1:53 pm #1147844
    Raffaykiddeljoe

    Hi Ismael, I’ve already updated to 4.6.3.1 but the problem is still the same. Any other ideas?

    Best regards, John

    October 15, 2019 at 3:25 pm #1148112
    Ismael

    Hi,

    Thank you for following up.


    @Raffaykiddeljoe    : Did you remove the cache and toggle the file compression settings? Please create your own thread and post the necessary details (site url, login info) in the private field so that we can check the issue.

    Best regards,
    Ismael

    October 15, 2019 at 5:21 pm #1148147
    Raffaykiddeljoe

    Hi Ismael,
    I’ve already opened a new thread but no help until now:
    My problem thread here
    Login details in the post as private.

    Thank you very much.

    Best regards,

    John

    October 21, 2019 at 11:53 am #1149823
    SRP

    Hi Ismael,
    many thanks for your support. Works fine now.
    Kind regards
    Olaf

    October 21, 2019 at 2:50 pm #1149884
    Victoria

    Hi Olaf,

    Glad we could help :)

    We are closing the thread.
    Best regards,
    Victoria

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.