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  • September 6, 2016 at 1:56 pm #682627
    shaevy

    I am using:
    Theme: Enfold
    Version: 3.7.1
    Installed: enfold
    AviaFramework Version: 4.5.3
    AviaBuilder Version: 0.9
    – – – – – – – – – – –
    ChildTheme: Enfold Child
    ChildTheme Version: 1.0
    ChildTheme Installed: enfold
    WP:4.6

    and everything worked just fine. Yesterday I went live with my page and after that installed Yoast SEO(3.4.2). Now when I try to edit pages with my Administrator account Avia Layout architect is not loading(spinning wheel). Editing posts on the other hand is working fine.
    Strangely I tried to add a new admin account and everything works fine with this newly created account.

    Please look into that. As far as I can tell from this support forum it seems that I am not the only one affected by this problem.

    Thanks.

    • This topic was modified 8 years, 3 months ago by shaevy.
    September 7, 2016 at 10:38 am #683056
    Rikard

    Hey shaevy,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    September 7, 2016 at 12:55 pm #683099
    shaevy

    private reply

    September 9, 2016 at 10:13 am #684091
    shaevy

    hey @Ricardo: Have you been able replicate the problem with my credentials? Do you know it this will be fixed with the next update?

    Regards,
    Shaevy

    September 12, 2016 at 2:41 pm #685146
    Andy

    Hi,

    We can’t reproduce the issue on our end, so something must cause it especially on your end.
    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Afterwards please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Andy

    September 12, 2016 at 4:03 pm #685221
    shaevy

    I just updated the theme to enfold 3.8 and now everything is working fine again. :) I think reinstalling the theme fixed the incompatibility problem.

    Thank you for your time and support. :)

    September 13, 2016 at 12:42 pm #685700
    Andy

    Hi,

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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  • The topic ‘Installed Yoast SEO and now avia is not loadingwhen editing pages.’ is closed to new replies.