Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 14, 2017 at 11:28 am #876540
    JeeBar

    When I log in to my site as admin, with email address and username confirmed by my web host, I don’t see the typical set of options down the left side. Instead I just see “Profile.”

    My web host’s support rep was looking into tings for quite some time, eventually came
    back and said this, in case it’s helpful:

    I was able to find a possible resolution for this, as accordign to wordpress <?php wp_footer(); ?> this code seems to be missing from the theme file.

    however since this is a custom theme, i”m seeing that <div id=”fb-root”></div> is where the above code normal sits, And sicne I’m not familiar with the coding of themes, I’m not sure if this would be the cause or not.

    So in this case, I would recommend reaching out to the theme developers to have them go over the coding of the theme to see what is causing this .

    Any ideas or things to try?
    Cheers,
    Greg

    November 15, 2017 at 9:37 am #876979
    Rikard

    Hey JeeBar,

    Are you sure the user in question has admin rights?

    Best regards,
    Rikard

    November 16, 2017 at 10:00 pm #877769
    JeeBar

    Yes. This is the email address I’d remembered using as with primary admin,
    and when I was on with HostGator support they confirmed that this is the
    username and email address set as admin.

    November 17, 2017 at 2:50 pm #878080
    Victoria

    Hi JeeBar,

    Obviously, this user does not have admin rights. The footer is there, it’s inside the wrap_all container. Do you have a database backup? Do you have access to php-my-admin? You could check user right in the database.

    Best regards,
    Victoria

    November 17, 2017 at 7:40 pm #878273
    JeeBar

    Thanks, that’s the validation I needed — I *knew* that was a bullcrap answer! They were supposedly checking php-my-admin and telling me that so I believed them, I should have access myself and will double-check,then (almost surely) call BS and get to work on the actual problem.

    November 19, 2017 at 5:17 am #878704
    Rikard

    Hi,

    Thanks for the feedback. I’m not sure if you are able to check yourself though? Also, was your hosting support supposed to check but you think that they didn’t do that? Let us know if you should need any further help from us.

    Best regards,
    Rikard

    December 4, 2017 at 8:27 pm #884772
    JeeBar

    Web host support knuckleheads were, as I and y’all had suspected, flat out wrong. Feel free to delete this whole damn thread, if you can.

    December 4, 2017 at 11:48 pm #884865
    Jordan Shannon

    Hi,

    I’m glad this was able to be fixed. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘In WP-admin, actual Admin Options are gone’ is closed to new replies.