Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • April 18, 2017 at 9:29 pm #779656
    805ITS

    Hi,

    I recently migrated to a new server. Since I have done the migrate it is impossible for me to make the contact form work again.

    I am using the plugin “WP SMTP” and PHP mail() function to send emails. When I test it, it’s working great but when I use the contact form it doesn’t work at all. I don’t receive any emails. I think something went wrong when I migrated wordpress to a new server but not sure what.

    If there anyway to debug the contact form from Enfold? Any files to modify in wordpress or enfold theme?

    I am trying to resolve this issue and any help would be very much appreciated!

    April 18, 2017 at 10:03 pm #779671
    Basilis

    Hi Oby4455!

    Could you please install a different form, for testing?
    If you could install Contact Form 7 and do some tests if the emails go out from it, it would be great.

    Thank you

    Cheers!
    Basilis

    April 18, 2017 at 10:51 pm #779691
    805ITS

    Thank you! I actually just tried with Contact Form 7 and it is working. But when I try with the contact form embedded it is not….

    April 19, 2017 at 6:34 am #779788
    Rikard

    Hi,

    Did you try out the suggestions listed here? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Rikard

    April 20, 2017 at 2:58 am #780244
    805ITS

    Yes…

    It’s working with Contact Form 7 but not with the contact form from Enfold. When I try to change the email address in the contact form from enfold it keeps sending it to the old one when I check the log in the cPanel for my server.

    There is definitively an issue with the Enfold theme and I don’t know how to fix it. What files is in charge of the email configuration in the theme? I really want to fix this issue.

    April 20, 2017 at 11:55 pm #780914
    805ITS

    Anyone??

    April 24, 2017 at 7:15 am #782172
    Ismael

    Hi,

    Have you tried using a different email address like gmail? Are you on a shared hosting?

    // https://wordpress.org/plugins/gmail-smtp/

    For additional help, please contact your hosting provider.

    Best regards,
    Ismael

    April 24, 2017 at 10:19 pm #782560
    805ITS

    Yes I am on a shared hosting. I was able to resolve the issue. My domain is used by Google apps for the email and I had to create a sub-domain for the contact form/wordpress website to make it work.

    Just don’t understand why before it was working because I always use the domain with Google apps. And the contact from 7 was also working but not the contact form from enfold theme… Very strange. There must be an explanation but can’t think of any.

    Thank you anyway

    April 25, 2017 at 12:21 pm #782796
    Rikard

    Hi,

    Great, glad you solved it and thanks for the feedback. I’m not sure what could have gone wrong, but I’ll leave the thread open in case someone else knows.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.