Viewing 16 posts - 1 through 16 (of 16 total)
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  • June 7, 2019 at 7:32 pm #1108301
    LienM

    I tried it now for a lot of times and in different ways, but I still get the message ‘page can not be found’ while trying to install Enfold.

    When I use another version of Enfold (from my other website) it is working, but then I got a different problem. When I try to modify a page, I only get the option to create blocks, and I do not have the building elements for making an Enfold website by the Avia-builder.

    June 8, 2019 at 6:41 am #1108400
    Rikard

    Hey LienM,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 18, 2019 at 12:14 pm #1111276
    LienM

    Hello? I still need help!

    June 18, 2019 at 6:44 pm #1111404
    Victoria

    Hi LienM,

    Please install Enfold and let us see the issue on your end.

    Best regards,
    Victoria

    June 18, 2019 at 8:47 pm #1111489
    LienM

    I did, but I can’t send you the link…

    June 19, 2019 at 7:38 pm #1111673
    Victoria

    Hi LienM,

    What do you mean? Is this not on the website above?

    Best regards,
    Victoria

    June 20, 2019 at 9:17 am #1111860
    LienM

    Yes. The problem is that when I try to upload the theme I got the message: page not found. When I try to share this link, the message is: this link is expired. I made a picture of the ‘page is not found’ page, but it’s impossible to upload it here. So, I don’t know what to do, but I still have the same problem.
    When I try to upload the theme, I get the message: page is not found.
    When I try another version of the theme (which I use for another website) and try to modify a page, I only get the option to create blocks, and I do not have the building elements for making an Enfold website by the Avia-builder.

    June 20, 2019 at 1:45 pm #1111945
    Rikard

    Hi,

    Thanks for the update. We can install the theme for you, but then we will need FTP login details as well. Please include them as well in private.

    There are probably more than 100 services on the web where you can upload images to, Google Drive, Dropbox, Imgur are a few examples. You can then post a link to the image here.

    Best regards,
    Rikard

    June 21, 2019 at 12:22 pm #1112310
    LienM

    I hope the information in the private content is the information you need…

    • This reply was modified 5 years, 6 months ago by LienM.
    June 21, 2019 at 9:32 pm #1112431
    Victoria

    Hi LienM,

    Can you please share your ftp credentials?

    Which version of php are you running?

    Best regards,
    Victoria

    June 23, 2019 at 8:12 pm #1112738
    LienM

    Where do I find my php version and the ftp credentials?

    June 23, 2019 at 8:34 pm #1112742
    Mike

    Hi,
    I checked your PHP version and found you are using v7.1.30, so this is good.
    I tried installing Enfold for you and got the error: Cannot extract file from archive. enfold
    I believe that your server doesn’t have the PHP ZipArchive Extension activated so WordPress can’t open the zip file.
    Please ask your webhost to check and activate.

    Best regards,
    Mike

    June 24, 2019 at 11:09 am #1112886
    LienM

    Thanks for your help. I asked the webhost, and the problem is solved.

    Greetings!

    June 25, 2019 at 12:55 am #1113034
    Mike

    Hi,
    I’m glad to hear that the problem is solved, was the issue with the PHP ZipArchive Extension?
    I just like asking to help others who will read this in the future :)

    Best regards,
    Mike

    June 29, 2019 at 12:20 pm #1114415
    LienM

    It looks like a combination of the PHP ZipArchive Extension and the fact that the Zip needs to be opened to get the possibility to use the Zip in the Zip.

    Greetings!

    June 29, 2019 at 4:23 pm #1114457
    Mike

    Hi,
    That makes since thanks for sharing.

    Best regards,
    Mike

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