Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 14, 2021 at 11:12 am #1280389
    Bike-Ranch

    Hi, When importing the Enfold 2017 demo data, I always get an error message. WP Database reset, all plugins deactivated, upload_max_filesize = 500M, it still doesn’t work. I also tried an XML import, unfortunately without success. Please help. Thanks.

    • This topic was modified 4 years, 9 months ago by Bike-Ranch.
    February 16, 2021 at 4:34 pm #1281402
    Victoria

    Hey Petra,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    What hosting provider are you on?

    Best regards,
    Victoria

    February 16, 2021 at 6:29 pm #1281455
    Bike-Ranch

    Hello Victoria,

    our provider is Domainfactory (www.df.eu). In the private content box you will find the access data.

    Thanks for your support.

    Best wishes,
    Petra

    February 19, 2021 at 1:21 pm #1282207
    Bike-Ranch

    Hello Victoria,

    why am I not receiving any support? Can’t you solve the problem?

    Please give me feedback as soon as possible.

    Thanks,
    Petra

    February 21, 2021 at 7:04 pm #1282624
    Victoria

    Hi Petra,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    February 21, 2021 at 11:46 pm #1282685
    Bike-Ranch
    This reply has been marked as private.
    February 23, 2021 at 5:18 pm #1283140
    Victoria

    Hi Petra,

    Thank you.
    Some hosting providers have the secure PHP options activated.
    These advanced settings will probably need to be looked at by your web host,
    if “allow_url_fopen, “allow_url_include” and “register_globals” are “off” try turning these “on”.

    Best regards,
    Victoria

    February 23, 2021 at 8:39 pm #1283224
    Bike-Ranch

    Perfect, thank you Victoria!

    I was now able to import the demo. Can I run into problems again while using Enfold if I reactivate the standard secure php options?

    February 23, 2021 at 9:07 pm #1283242
    Victoria

    Hi Bike-Ranch,

    Only if you want to import another demo, but other than that you can have them activated now.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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