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  • January 29, 2016 at 8:04 pm #574785
    dock43

    Hi there!

    We bought Enfold yesterday, installing worked fine. Unfortunately we can’t import the demo files (church demo). Only the greek-church.jpg will appear, sometimes the harvest-landscape.jpg as well. Trouble code says:
    ‘Importing didn’t work!
    You might want to try reloading … (The Script returned the following message:
    )

    Already read about the possible solutions, but none worked so far: fresh install of wordpress, fresh install of Enfold, new data bank, etc.
    – Runs on Mac, so no using 7zip
    – word press version 4.4.1 is installed

    Can you help, please? Anyone?

    Lena

    January 30, 2016 at 1:46 pm #574992
    Vinay

    Hi dock43!

    I noticed the error you are getting while importing it basically is saying that the files you are trying to import already exist so it is not importing.

    Please use a plugin like https://wordpress.org/plugins/wordpress-database-reset/ reset your wordpress database (warning all content will be lost)

    Re-download the demo.

    if you still have issues please provide us permission to deactivate all plugins and re-set your database (all content will be lost) and we can import the data for you.

    Cheers!
    Vinay

    January 30, 2016 at 3:05 pm #575008
    dock43

    Hi Vinay,

    thanks for the suggestion. I did a reset but it’s still not possible to load the demo pages.

    You have permission to reset the database.

    Thanks!

    best,
    Lena

    January 30, 2016 at 7:57 pm #575071
    Vinay

    Hey!

    It’s a bit strange why this is happening I have reset the database but still the import failed several times. Our developer team will be notified about this issue please be patient while they work on your ticket and get back to you.

    In the meantime I request you to provide us with a working FTP details and ask your hosting provider to increase the php memory to at least 128MB.

    Regards,
    Vinay

    February 1, 2016 at 4:44 pm #575883
    dock43

    Hey Vinay,
    we have changed memory limit to 80MB – more is not possible with our hosting provider 1&1. Still not working.
    Please find FTP details in private message.

    best regards,
    Lena

    February 3, 2016 at 9:00 am #576976
    Ismael

    Hey!

    I tried to import the dummy data but it’s really not working. I tried it a few times, resetting the database, removing transients, flushing permalinks etc but it’s not working. Another user suggested to add the following line the wp-config.php file:

    define('WP_HTTP_BLOCK_EXTERNAL', true);

    I’m not sure if this is going to work because it will block external connections so you won’t be able to download the images. Or do the following:

    I fixed mine by finding the xml file I wanted to import, they are in includes\admin\demo_files, except for the default layout, it’s in includes\admin, and called dummy.xml.
    using 7zip, I made the dummy.xml into a gzip file, extension .gz.
    I then used the wordpress uploader in plugins to import.
    it’s a workaround that worked for me.

    Reset the database every single time.

    UPDATE: I would like to setup the demo data manually but the FTP details are incorrect. Please check.

    Regards,
    Ismael

    February 3, 2016 at 2:20 pm #577108
    dock43

    Hey,

    define('WP_HTTP_BLOCK_EXTERNAL', true);
    did not work –> fatal error

    gzip
    did not work –> fatal error

    But: All of sudden the demo pages are displayed correctly on the server we used first (referred to in first private message, jan 29) but abandoned because of low memory limit – 30MB. We did not change anything, did you?

    Regards,
    Lena

    February 4, 2016 at 5:38 am #577561
    JPOsteen

    I’m having the same problem. What was the solution?

    February 4, 2016 at 7:19 am #577601
    Ismael

    Hey!

    But: All of sudden the demo pages are displayed correctly on the server we used first (referred to in first private message, jan 29) but abandoned because of low memory limit – 30MB. We did not change anything, did you?

    We didn’t do anything to the site. If you can provide the correct FTP details, we’ll try to setup the demo manually.


    @JPOsteen    : Please create a new thread then post the wp login and ftp details. We’ll check it there. :)

    Best regards,
    Ismael

    March 3, 2016 at 1:27 pm #592601
    dock43

    Hey,
    after the initial problems, working with enfold went fine.
    We have three final questions concerning our website (based on the ChurchTheme):
    1) The mobile menue is not displayed correctly; it is truncated and only the lower half visible.
    2) „Kontakt“ and „Impressum“ in the right footer socket are not displayed in the mobile version.
    3) The hover effect on menu item SEARCH – symbol magnifying glass – is generally not displayed correctly (displaced).

    We’ll provide ftp details and screenshots in private message.

    best,
    Lena

    March 5, 2016 at 1:36 pm #593714
    Ismael

    Hey!

    Glad you finally configured the site. Please do the following:

    1.) Add this in the Quick CSS field:

    #advanced_menu_toggle, #advanced_menu_hide {
    top: 50px;
}

    2.) The socket menu is disabled by default because there’s not enough space. If you want to enable it, use this:

    @media only screen and (max-width: 479px) {
.responsive #socket .sub_menu_socket {
    display: block;
}
}

    3.) Use this to fix the hover effect:

    .html_main_nav_header.html_logo_left #top .main_menu .menu>li:last-child>a, .html_bottom_nav_header #top #menu-item-search>a {
    padding-right: 13px;
}

    Regards,
    Ismael

    March 7, 2016 at 1:13 pm #594265
    dock43

    Hi Ismael,
    thank you! Now it works fine, except the hoover effect (3.) still doesn’t work.
    Regards
    Lena

    March 7, 2016 at 2:01 pm #594300
    Ismael

    Hi!

    Please check the css code. Make sure that the “greater than” symbol is not converted to something else. Copy the code directly from this forum, not from your email.

    Best regards,
    Ismael

    March 7, 2016 at 2:24 pm #594310
    dock43

    Hi Ismael,
    sorry, my fault. Now all works fine.

    Thank you and have a nice day.
    Lena

    March 8, 2016 at 7:10 am #594830
    Rikard

    Hi Lena,

    Great, glad we could help :-)

    Regards,
    Rikard

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