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  • #950260

    I can import Minimal Portfolio Demo as well as Startup Business Demo no problem. However Default Demo and Enfold 2017 won’t import. Enfold 2017 come up with a long scroll list of messages after the import “Menu item skipped due to invalid menu slug: main-menu” and this is the one I’d like to start with. What is the difference? Where can I start to diagnose this?
    Cheers

    #951272

    Hey id8872,
    Which webhost are you using, is it a managed wordpress host?
    Are you using settings like this:
    PHP Version: 7.0.x
    PHP Time Limit: No limit
    PHP Memory Limit: 256M
    PHP Post Max Size: 50M
    PHP Max Upload Size: 20M

    Are you working on one site, or many? Perhaps we can assist with a manual import.

    Best regards,
    Mike

    #951745

    No, a self hosted site and a default php install.
    Thanks I’ll look into the php settings

    • This reply was modified 6 years, 6 months ago by id8872.
    #951755

    Different error messages that flashed too fast to read but no demo imported still.
    Just one site and I’d appreciate some manual import assistance.

    • This reply was modified 6 years, 6 months ago by id8872.
    #951914

    I’m having an issue with the same demo as well. My hosting is through godaddy and all PHP settings should be good to go. I only need help on one site.

    Here are my PHP settings:

    allow_url_fopen On
    display_errors Off
    error_reporting E_ALL
    file_uploads On
    include_path .:/opt/alt/php71/usr/share/pear
    log_errors On
    mail.force_extra_parameters no value
    max_execution_time 240
    max_input_time -1
    memory_limit 512M
    open_basedir no value
    post_max_size 128M
    session.save_path /tmp
    short_open_tag On
    upload_max_filesize 1G

    • This reply was modified 6 years, 6 months ago by peluso91.
    #952445

    Hi,

    @id8872
    If you include the admin login & FTP login in the Private Content area I can try a manual install of the 2017 Demo.
    Please note that you will lose all content, setting, users, etc. After the install I will naturally add your user as admin.

    Best regards,
    Mike

    #952447

    No, I don’t think that’s going to fly

    #952450

    Hi,
    Is this because you have begun adding content?

    Best regards,
    Mike

    #952668
    This reply has been marked as private.
    #952675

    Partly content, and partly because I dont want to audit everything you do, and partly because I won’t learn anything from that approach

    #952730

    “Hi,

    @id8872
    If you include the admin login & FTP login in the Private Content area I can try a manual install of the 2017 Demo.
    Please note that you will lose all content, setting, users, etc. After the install I will naturally add your user as admin.

    Best regards,
    Mike”

    Sorry Mike, doesn’t matter, above it’s your message on the board, if you can is good if can not thanks in any case

    #952731

    How do I log an official support call so I can get some technical help on this?

    #952733

    Sorry Mike, wrong message, if you can help me thanks a lot

    #952958

    Hi,

    @farangsamui

    Please open a new thread so we can assist, we will want communicate in the Private Content area, such as your URL & admin login, but as this is not your thread your info will not be private. Thanks for your patience and understanding.
    In your new thread please provide admin login & FTP login info and the demo you would like installed.
    Please note that you will lose all content, setting, users, etc. You will be given a new admin login based on the login details you give.

    Best regards,
    Mike

    #952970

    Hi,

    @id8872

    Ok, I can understand that.
    So to do it yourself, install WordPress & Enfold on a localhost, & then install the demo you wish.
    Then upload all of the files in /wp-content/uploads/ from your localhost via FTP to your live site, then push your database from your localhost to your live site using this plugin.
    Read the plugin site on how to use it.

    One other option is to install the demo on a localhost, FTP the files, and use this plugin to save your database, and then use it in PHPmyAdmin to replace your live site database. Mostly the same steps, only the first plugin is easier.

    I have found that installing the demo on a localhost works 100% of the time, and using the plugin to push the database work about 95% of the time, of the sites that the user could not install the demo themselves.

    I found that some managed WP hosts, have made many changes to permissions, firewalls, & security scripts so that the demo install either throws a false positive or permissions are not allowed or the process times out, such as “Godaddy Managed WP”
    Some hosts, such as Strato webhost, refuse to assist in debugging the issue. Although using these steps above have worked on Strato 100% of the time so far.

    I firmly believe that the issue is with the webhost not allowing the demo import, a localhost import works 100% of the time… with the correct minimum settings.

    PHP Version: 5.6.x
    PHP Time Limit:	No limit
    PHP Memory Limit: 256M
    PHP Post Max Size: 50M
    PHP Max Upload Size: 20M
     

    Please try this for yourself, I hope this helps, as always are happy to assist.

    Best regards,
    Mike

    #953367

    i’m trying too to import Enfold 2017 Demo without any result. I made wp reset a lot of time. Can you help me please? I gone mad with this…

    #953371

    Hi,

    @ariadifoto

    Please open a new thread so we can assist, we will want communicate in the Private Content area, such as your URL & admin login, but as this is not your thread your info will not be private. Thanks for your patience and understanding.
    In your new thread please provide admin login & FTP login info and the demo you would like installed, so it will be clear. Please make the title: “Help with Demo Import” I will look for it later and try to assist. Also please include which webhost you are using.
    Please note that you will lose all content, setting, users, etc. You will be given a new admin login based on the login details you give.

    Best regards,
    Mike

    #954016

    No joy. New instance of server, wp still set for localhost, php upgraded as above… still get menu-slug message on import.
    I think enfold isn’t for me and has taken up too much of my time. I’m going back to what I’m familiar with

    #954254

    Hi,
    Sorry to hear that, what type of localhost did you try to use mamp, xampp, wamp?

    Best regards,
    Mike

    #954897

    No LAMP. gave it one last complete new build with same errors

    #954950

    Hi,
    Do you use a firewall? This is strange because I use a portable wamp, and import the demo about 3 times a week. Here’s the settings I use:
    2018-05-10_185301
    I imagine how frustrating this must be for you, I’m willing to try importing this for you the way I described earlier so you can start working on your site. I know you said no, but I wanted to offer again.

    Best regards,
    Mike

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