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  • February 25, 2025 at 1:52 pm #1477900
    Joseph_HILFIGER

    Hello,

    I bought a license of the enfold template yesterday. I want to install one of the demos (Agency – Enfold Parallax Demo). I tried to do this several times from the enfold menu/Import demo. I systematically have a bug when I try to import the demo: “Erreur lors du chargement : cURL error 28: Connection timed out after 10001 miliseconds”. I tried to install other demos and the fault is always the same. Can you help me?

    Looking forward to hearing from you,

    Joseph HILFIGER

    February 26, 2025 at 5:48 am #1477971
    Ismael

    Hey Joseph_HILFIGER,

    Thank you for the update.

    This is a known issue with OVH servers. To import the demo, we manually uploaded the theme options in Enfold > Import/Export and imported the posts via Tools > Import. Unfortunately, the demo images were not included due to OVH server restrictions. You’ll need to edit the page and upload your images manually.

    Please make sure to purge the cache before checking.

    Best regards,
    Ismael

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