Hi There,
I went to update a friend’s website for them and their images and videos are not showing up. I tried a couple different browsers and computers and they’re still not showing up. Any help would be greatly appreciated!
Hey jlovebomb,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
If you do not see the update options in Enfold > Update please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your themeforest API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
Vinay
Hello,
Here is the log in credentials
Hi,
The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
Jordan