Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #806373

    Hi,

    We’ve purchased multiple copies of this theme over the last 2 of so years to speedup deployment of smaller client sites, and it is truly a solid, and very flexible theme. So, thank you!

    However, on several installations we’ve run into what appears to be a random issue where images with slide-in/up/down effect, sliders with fade in/slide in actions, etc. suddenly disappear altogether site-wide. On some OLD installations, I believe we implemented a jQuery fix, but I believe the latest versions were supposed to have addressed this issue.

    On this particular client site, everything was working this morning, and now the images have disappeared.

    – We’ve tried updating the PHP version on our hosting package to 7.0.19, but that doesn’t seem to work.
    – We’ve tried flushing the cache on the server, but that doesn’t work.
    – We’ve installed Transient Cleaner plugin, but that doesn’t work.
    – We’ve installed jQuery Updater plugin, but that doesn’t work.
    – The current Enfold theme is 4.0.7

    Any help would be appreciated. Thank you!

    #806701

    Hey BC-Clients,

    Thanks for the login details. I disabled your jQuery Updater plugin since that usually causes conflicts with the theme, but that seems to not have been the case here. Did you make any edits to any of the theme files?

    Best regards,
    Rikard

    #807502

    Hi Rikard,

    Sorry for the delay.

    0) The jQuery updater worked for another enfold site that had this same issue, so we installed it after the disappearing images started on this site. However, it didn’t seem to have any effect in this case.

    The following things have been done, but pretty certain they didn’t contribute to this, as we’ve tried reverting the files back, with no effect when the disappearing images started.

    1) Tried some minor CSS edits, but those have been removed.

    2) Added the following per a thread on your forums to the end of the avia.js file to prevent Portfolio images from opening when clicked — we don’t actually want to use the separate pages/posts that open if clicked on these images, they are only for a visual grid.

    // disables single portfolios from opening
    jQuery(document).ready(function(){
    jQuery('.single-portfolio .content .featured').find('img').unwrap();
    }

    3) Added a custom google font to the header.php file: <link href="https://fonts.googleapis.com/css?family=Allura" rel="stylesheet"> This was an attempt to replace the default theme font for <u></u> tags ( font-family: 'Caveat', 'Helvetica Neue', Helvetica, Arial, sans-serif; ), however we have been unable to override this theme setting. We would still like to make this change, but right now we need to deal with the disappearing images. :)

    Let me know if there’s anything else we can help with to get this resolved.

    Thank you!

    #807792

    Hi,

    Thanks for the feedback. I can’t see any of those changes in your child theme though, did you put them in the parent? I’m not sure where the error is coming from, maybe you could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.