Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • August 8, 2024 at 5:04 pm #1464160
    sitadi

    Hi,
    I just updated and I noticed that all the images that are configured with an animation as well as the sliders are no longer displayed. Can you help me please ?
    In the meantime, I have removed the animations on the images on the home page but the article slider is no longer displayed as well as the slider of our partners’ logos
    Thank you in advance,

    August 8, 2024 at 9:08 pm #1464174
    Rikard

    Hey sitadi,

    Thanks for the login details. What happens if you temporarily deactivate all plugins?

    Best regards,
    Rikard

    August 9, 2024 at 8:06 am #1464216
    sitadi

    Hi Rikard,

    Nothing change when I deactivate all plugins.

    Best regards,
    Ida

    August 9, 2024 at 2:56 pm #1464252
    Rikard

    Hi,

    Thanks for the update. Please share FTP login details with us as well.

    Best regards,
    Rikard

    August 9, 2024 at 2:59 pm #1464257
    sitadi
    This reply has been marked as private.
    August 9, 2024 at 8:26 pm #1464275
    Rikard

    Hi,

    Thanks for that. The problem seems to be coming from the Accordion element, could you try recreating that to see if it helps? I created a test page for you, if you feel like doing it there instead of the front page.

    Best regards,
    Rikard

    August 9, 2024 at 8:35 pm #1464283
    sitadi
    This reply has been marked as private.
    August 10, 2024 at 11:58 am #1464308
    Rikard

    Hi,

    Yes, but I’m seeing the same error message on the page as on the front page. That is causing the problem, but I’m not sure exactly why the error is occuring unfortunately. Please try to add a new accordion and copy the content over without making any adjustments to the accordion options. You could also add an element on the test page which is not working on the front page, so that you can see exactly when things start breaking. We can help you out if you should feel the need.

    Best regards,
    Rikard

    August 10, 2024 at 6:54 pm #1464339
    sitadi

    Hi,

    I have done several tests and it turns out that the bug happens when I write “2024” in the wording of the accordion, if I write “year”, it works, if I write “2024”, it no longer works.
    Can you tell me when this bug will be fixed so that I can put my client’s site back as he wishes?

    This bug happened just after the update to the latest version.
    Thanks to you in advance,

    Best regards,
    Ida

    August 10, 2024 at 8:02 pm #1464348
    Mike

    Hi,
    I tried both “2024” & “Year” and they both seem to work:
    Screen Shot 2024 08 10 at 1.59.49 PM
    Is that what you mean?

    Best regards,
    Mike

    August 10, 2024 at 8:15 pm #1464354
    sitadi

    No, you can see that it doesn’t work : the columns that are animated are not displayed after the accordion, there is only one column present: the one that has no animation

    If you delete the 2024 line and leave only YEAR, it will work. Numbers seems to be the problem

    1
    2

    • This reply was modified 3 months, 1 week ago by sitadi.
    August 10, 2024 at 9:04 pm #1464361
    Mike

    Hi,
    Thanks for the feedback, I don’t know why this is, but it seems that if you add a space before the number the issue is solved, I will let the Dev Team know and they will review.

    Best regards,
    Mike

    August 10, 2024 at 9:11 pm #1464362
    sitadi

    Hi Mike,

    Thank you for your feedback and your help.

    I’m going to add a space before the years until you can correct this anomaly.

    Many thanks again to all,

    Ida

    August 10, 2024 at 9:28 pm #1464363
    Mike

    Hi,
    Very good, below is a link to my report, only Mods can see it, but when we hear back from the Dev Team we will reply.

    Best regards,
    Mike

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.