Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 20, 2025 at 10:12 am #1477461
    Stegemueller

    Hi support

    I have two questions:

    1) Is it true that you have to buy a new license for Enfold when the old one runs out? Can’t you just extend the old one? Right now it looks like I have three licenses for Enfold.

    Am I doing something wrong? Can you help me?

    2) On my site, I have activated something that causes, for example, ‘featured image’ and other images that are links to appear with a round arrow in a small circle above. I have been through all the menu items, but can’t figure out how to disable this functionality.

    Can you help me?

    Kind regards
    Hanne B. Stegemüller,
    Denmark

    February 20, 2025 at 11:11 am #1477470
    Rikard

    Hey Stegemueller,

    1. Theme licenses are valid for life. So no, you don’t have to buy new licenses.

    2. Where can we see the problem that you are having?

    Best regards,
    Rikard

    March 3, 2025 at 7:51 am #1478439
    Stegemueller

    Hi Rikard

    Thanks for your reply. I did not get a notification – so sorry for my late reply.

    1) How do I get my money back for the 2 extra licenses? And why do I get the message, that I have to by a new license?

    2) Yeah you can see an example on all my posts e.g. the latest one here:https://stegemueller.dk/stavning-eller-kaos-afsnit-132/ You have to mouse over to see the issue.

    Best regards
    Hanne

    • This reply was modified 1 month, 3 weeks ago by Stegemueller.
    March 3, 2025 at 2:31 pm #1478463
    Rikard

    Hi,

    1) How do I get my money back for the 2 extra licenses? And why do I get the message, that I have to by a new license?

    You can ask for a refund from Envato/Themeforest. We don’t know what messages you are referring to, the question is likely better directed to the sender of the messages.

    2) Yeah you can see an example on all my posts e.g. the latest one here:https://stegemueller.dk/stavning-eller-kaos-afsnit-132/ You have to mouse over to see the issue.

    You can turn that off under Enfold->Advanced Styling. Look for the Linked Image Overlay option.

    Best regards,
    Rikard

    March 3, 2025 at 2:52 pm #1478469
    Stegemueller

    Hi Rikard

    1) Thanks I’ll try that.

    2) I am sorry but I really can’t find: Enfold->Advanced Styling. Look for the Linked Image Overlay option. And I’ve searched every thing twice again.

    I send you credentials in “Private Content” – is it possible that you can help me disabling function? Then I’ll be happy. It is annoying for my readers when it is turned on.

    Best regards,
    Hanne

    March 4, 2025 at 4:05 am #1478511
    Ismael

    Hi,

    Thank you for the info.

    We disabled the Linked Image Overlay in the Advanced Styling panel.

    View post on imgur.com

    Best regards,
    Ismael

    March 4, 2025 at 12:16 pm #1478570
    Stegemueller

    Thank you so much.

    I did not know that this was the way to disable the function.

    All the best
    Hanne,
    Denmark

    March 4, 2025 at 8:20 pm #1478605
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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