Tagged: mike
-
AuthorPosts
-
April 3, 2017 at 3:18 am #770845
Hello,
Since a long time now, images preview doesn’t work anymore in the avia builder in my back office.
Any help ?Thanks
April 3, 2017 at 8:14 am #770929Hey fcp,
Please, I`ll need that you provide to me your WP credentials and the website link, but before it, try these steps:
1) Check if you
re using the latest Enfold version (that
s the 4.0.5)
2) Disable all the plugins and check if there`s some problem yet.
3) Check your WordPress version.Best regards,
John TorvikApril 3, 2017 at 10:51 am #771016Hi John !
1) I’m using the latest Enfold version (4.0.5)
2) I’ve disabled all the plugins but the issue is not gone
3) My WordPress version is the last one (4.7.3)I give you the WP credentials in private content.
Thanks !
April 5, 2017 at 11:45 am #772428Hi,
Just to clarify are you referring to the Element Preview on the right, see screenshot: http://imgur.com/a/uAi5U
Best regards,
NikkoApril 5, 2017 at 2:55 pm #772597Hi Nikko !
No, I’m not referring to the Element Preview.
I’m referring to those case and more :
http://imgur.com/a/ZRdQN (Easy Slider window)
http://imgur.com/a/gsWGV (Posts list)
http://imgur.com/a/z5yof (Avia Builder)
…For most of all (probably all), if I modify an image with another, the preview becomes visible for a time, but as soon as I update the page, if I open it later, all the previews had disappeared…
As you can imagine, this is not a “big” problem when it’s about one image or two, but when you want to delete one image from a Slider of 10 or more, you need to take a look to the front page, count the images, and so on… Not the best way to work ;-)Thanks a lot !
April 9, 2017 at 9:26 pm #775119April 14, 2017 at 6:32 pm #777948Hello Mike,
First, I’m sorry but could you please put the image that you posted and all elements relatives to my website in private content please ? :-)
About that, which “software” do you use to display informations at the right of this image (console, and so on…) ?About what you said, in fact my images are not uploaded in wp-content/uploads/ because I changed the path to a folder called “medias” at the root of my server.
To do so, I put this information in my wp-config.php and it worked perfectly a long time after that… The path is still “working” for my medias because when I open “Medias tab” in WP, all the thumbnails appear correctly…You said that the path to my thumbnails is empty and given what I have just told you before, it seems to be logic. So, How could I change this path to my thumbnails ?
Thanks !!
April 14, 2017 at 7:46 pm #778026Hey!
I have fixed to move the details at private.
Regarding the option to move the thumbnails, it could be possible but it would require some more modifications
which is – although – outside our support policy.Thakn you very much
Best regards,
BasilisApril 24, 2017 at 7:37 pm #782490Hi Basilis !
Thank you for your feedback.
So for the moment I replaced all my medias in the usual wp-content folder and it works. I will try to find a solution later to do what I want but it is not SO important.
However, could you tell me which “software” was used to display informations (console, and so on…) at the right of the image posted by Mike in his comment (I put the link to this image in private content) ? How could I display those informations on my side ?
Thanks !
April 25, 2017 at 9:23 pm #783106Hi fcp,
It’s Chrome DevTools. This information is always available. There are tools like that for every browser.
If you need further assistance please let us know.
Best regards,
VictoriaApril 25, 2017 at 10:47 pm #783162Hi Victoria,
Thank you very much !!
April 25, 2017 at 11:32 pm #783176Hi!
Happy we can help!
Please feel free to let us know if there is anything else we can do.Cheers!
Basilis -
AuthorPosts
- You must be logged in to reply to this topic.