Viewing 30 posts - 1 through 30 (of 33 total)
1 2
  • Author
    Posts
  • August 13, 2017 at 4:45 pm #838253
    mehrajmir

    I’ve three initial issues in my website http://www.kashmirtreks.in/product/srinagar-warwan-valley-panikhar-trek/
    1. images in the page look blurred, I tried with different high resolution sizes and even with 694/562 size but still don’t work.
    2. In Fullwidth Sub Menu I changed few headings and went to link them with # but it does not work.
    3. As I have purchased the license of the theme, I tried to remove your theme link in Footer Section but I ended in removing the Copyright tag. It does not show up any more.
    Your support is appreciated.
    Thank you.
    Mir

    August 13, 2017 at 10:15 pm #838356
    Nikko

    Hey mehrajmir,

    1. I checked it but the image is too small: http://www.kashmirtreks.in/wp-content/uploads/2017/08/war6-300×243.jpg
    2. The reason it doesn’t work is it could not find the ID set on the section, I could see the first link #basics (though there should only be no duplicate ID in a single page)
    3. Can you give us temporary admin access? so we can try to check why it’s not showing up.

    Best regards,
    Nikko

    August 15, 2017 at 12:56 pm #839255
    mehrajmir
    This reply has been marked as private.
    August 15, 2017 at 1:04 pm #839260
    mehrajmir

    Hi,
    Forgot to mention login page.

    August 15, 2017 at 1:22 pm #839268
    mehrajmir
    This reply has been marked as private.
    August 16, 2017 at 5:23 am #839682
    Rikard

    Hi,

    Thanks for the login details.

    Blurry images; when you are selecting the image from the media library, are you making sure that you are selecting a high resolution image on the right hand side in the ATTACHMENT DISPLAY SETTINGS option? I think that is the problem you are having.

    I’m not sure about the copyright field though, I tried changing the text but the field remains empty on the front end. Do you know if you hosting is applying any caching to the site?

    Best regards,
    Rikard

    August 16, 2017 at 11:05 am #839822
    mehrajmir
    This reply has been marked as private.
    August 17, 2017 at 5:40 am #840214
    Rikard

    Hi Mir,

    Thanks for the feedback. So you are saying that you edited one of the theme files? Was that footer.php? If so then please try to replace it with the original file from a fresh copy of the theme.

    Best regards,
    Rikard

    August 17, 2017 at 2:53 pm #840425
    mehrajmir

    Thanks Rikard,
    I replaced it with the original file and everything looks now fine. Thanks for the support.
    I still have one issue regarding TripAdvisor icon.
    I followed every instructions on how to upload custom social icon and pasted those code lines in child theme function.php. The Tripadvisor logo icon is not showing up. However its properly linked to the url. Please see what has went wrong Screenshot Login details are below.

    Thank you again.
    Best regards.
    Mir

    August 19, 2017 at 5:57 am #841142
    mehrajmir

    Hello,
    I need solution to the above question. Is anyone here to help me out. This is what I added to funtions.php in child theme
    // Register new icon as a theme icon
    function avia_add_custom_icon($icons) {
    $icons[‘tripadvisor’] = array( ‘font’ =>’fontello’, ‘icon’ => ‘uf262’);
    return $icons;
    }
    add_filter(‘avf_default_icons’,’avia_add_custom_icon’, 10, 1);

    // Add new icon as an option for social icons
    function avia_add_custom_social_icon($icons) {
    $icons[‘Trip Advisor’] = ‘tripadvisor’;
    return $icons;
    }
    add_filter(‘avf_social_icons_options’,’avia_add_custom_social_icon’, 10, 1);
    Tripadvisor is showing up in social profiles but when added icon is not displaying up.
    Thank you.

    August 21, 2017 at 7:44 am #841888
    Ismael

    Hi,

    We uploaded the font icon again alone and adjusted the code in the functions.php file a bit. 

    // Register new icon as a theme icon
function avia_add_custom_icon($icons) {
	$icons['tripadvisor']	 = array( 'font' =>'trip', 'icon' => 'uf262');
	return $icons;
}
add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);

// Add new icon as an option for social icons
function avia_add_custom_social_icon($icons) {
	$icons['Trip Advisor'] = 'tripadvisor';
	return $icons;
}
add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);

    Best regards,
    Ismael

    August 21, 2017 at 11:26 am #841947
    mehrajmir

    Hello sir,
    That works fine. Thank you for the help. I really appreciate your support.
    Kind regards,
    Mir

    August 21, 2017 at 2:51 pm #842027
    mehrajmir

    Hi,
    I have one more issue while browsing my site through any mobile phone. The extra element (phone number/email) in the header are not displaying in the main page, however they are visible in all other pages except what I said The front/main page. I tried many things but couldn’t find a solution. Please see what has went wrong.
    Screenshots- 1st, 2nd, 3rd
    Login info attached.

    Regards,
    Mir

    August 21, 2017 at 2:54 pm #842030
    mehrajmir

    Url also attached.

    August 24, 2017 at 3:53 am #843341
    mehrajmir

    Hi,
    I tried to change the background color of the extra element in Adv Styl but with no success. Please look at the above screen shots to help me out.
    Thank you for your support.
    Mir

    August 24, 2017 at 11:27 am #843399
    Ismael

    Hi,

    Please look for this css code.

    #top .av_header_transparency #header_meta {
    background: transparent;
    box-shadow: none;
    border-bottom: 1px solid rgba(255,255,255,.25);
}

    Replace it with:

    @media only screen and (min-width: 768px) {
  /* Add your Desktop Styles here */
  #top .av_header_transparency #header_meta {
      background: transparent;
      box-shadow: none;
      border-bottom: 1px solid rgba(255,255,255,.25);
  }
}

    Best regards,
    Ismael3

    August 27, 2017 at 5:40 am #844482
    mehrajmir

    Hello sir,
    I replaced the above lines with your suggested code in layout.css, but no success. I have attached the link to the .css file manger please have a look and try to help me out. I really appreciate your help.
    Thank you for your time.
    Regards.
    Mir

    August 28, 2017 at 8:14 am #844715
    John Torvik

    Hi,

    Before to check your dashboard, please, try to add the !important after the properties sent by Ismael and check it again.

    Best regards,
    John Torvik

    August 28, 2017 at 12:45 pm #844773
    mehrajmir

    Hi John,
    I added !important after the properties and checked again and again but with no success.
    Regards,
    Mir.

    August 30, 2017 at 10:47 am #845723
    mehrajmir

    Hi,
    I’m still held up at this issue. I tried every bit but all in vain. In the mobile phone when you scroll down the front page fast this element the phone/email shows up then it disappears again.
    Appreciating your help.
    Regards,
    Mir

    September 1, 2017 at 7:31 am #846655
    Ismael

    Hi,

    I would like to access the site but the login credentials are not working. Please check it carefully.

    Best regards,
    Ismael

    September 1, 2017 at 12:42 pm #846834
    mehrajmir

    Hello Sir,
    Login details attached again.
    Regards.
    Mir

    September 4, 2017 at 8:30 am #847562
    Ismael

    Hi,

    Why is it directing to the “layout.css” file? Please add/modify the suggested code in the Enfold > General Styling > Quick CSS field.

    // https://kriesi.at/support/topic/images-look-blurred-fullwidth-submenu-titles-dont-work-copyright-tag-dont-sh/#post-843399

    Best regards,
    Ismael

    September 4, 2017 at 4:58 pm #847822
    mehrajmir

    Hello sir,
    I added the above suggested code in the Enfold > General Styling > Quick CSS field. But still the problem lies there. I Have attached login credentials please look at it.
    Regards,
    Mir

    September 4, 2017 at 5:01 pm #847823
    mehrajmir

    New Pass attached please.

    September 6, 2017 at 4:15 pm #848704
    mehrajmir

    Hello Kriesi,
    I didn’t expected this kind of support. I’m still having the issue which I think exist in the theme itself. Please look at these screen shots 1 2 and try to solve the issue. I don’t understand why it is taking such a long time to get resolved.
    Thank you.

    September 7, 2017 at 3:32 am #848918
    Ismael

    Hi,

    I’m sorry for the late response. We added the following css code to adjust the size of the logo and create more space for the search icon and mobile menu.

    @media only screen and (max-width: 767px) {
   .responsive .logo img {
       max-height: 60px;
   }
}

    We also disabled the minification temporarily. Please enable it back after checking the page.

    Best regards,
    Ismael

    September 7, 2017 at 5:15 pm #849162
    mehrajmir

    Hi,
    Thank you for adjusting the size of the logo. I replaced the background color of the alternate content in Genl. Styl. It is working and displaying fine in desktop and in all subordinate pages in mobile version except in the front (main) page of mobile. It contains phone number and email, when there is no background color they are invisible. Previously I have attached the screenshots of the same issue. Please try to sort it out. .
    Thank you,
    Regards,
    Mir.

    September 9, 2017 at 5:10 am #849826
    Ismael

    Hi,

    Could you please provide a link to the screenshot again? I can’t find it anywhere and the top header looks ok on mobile view.

    Best regards,
    Ismael

    September 12, 2017 at 4:16 am #850733
    mehrajmir

    Hi,

    View post on imgur.com


    The top header containing phone number and email is invisible in the front/main page, while as it’s visible in all other sub pages in mobile view.
    Regards.
    Mir.

  • Author
    Posts
Viewing 30 posts - 1 through 30 (of 33 total)
1 2
  • You must be logged in to reply to this topic.