Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 22, 2019 at 2:42 pm #1057221
    Loes

    Dear team,
    After upgrading to Enfold 4.5.2 (from 4.4 something) images (thumbnails?) in my product / catalogue list are displayed differently than before and different than the preview generated in wordpress admin. They are square instead of round, too large, a bullet point has appeared and a dashed line between my products has disappeared as well

    Here’s how it was and how it looks like in preview: https://www.verbindwerk.nl/wp-content/uploads/2019/01/Screenshot-2019-01-22-at-13.10.05.png
    And this is how it looks like live / now: https://www.verbindwerk.nl/wp-content/uploads/2019/01/Screenshot-2019-01-22-at-13.10.22.png

    Can you help me with getting it back how it was?

    • This topic was modified 5 years, 11 months ago by Loes.
    January 22, 2019 at 7:16 pm #1057396
    Victoria

    Hey Arthurvanderlee,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 23, 2019 at 8:21 pm #1057924
    Loes

    Hey Victoria, thanks for your reply, see below :-)

    January 24, 2019 at 5:30 pm #1058234
    Victoria

    Hi Loes,

    Were there any changes besides the theme update?

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    January 28, 2019 at 12:21 pm #1059589
    Loes

    Hi Victoria,
    No other changes than the theme update.
    I deactivated our plugins one by one (and checked every time after emptying cache from my browser), but that didn’t help.
    It’s interesting that in preview mode, layout shows up normal.
    Any other ideas?

    Kind regards,
    Loes

    January 31, 2019 at 11:26 am #1060890
    Loes

    Hey team / Victoria,
    Hopefully this ticket is still in your pipeline? :-)
    Would greatly appreciate it if you could help me out with this issue.
    Kind regards,
    Egon

    January 31, 2019 at 12:04 pm #1060911
    Ismael

    Hi,

    It was a cache issue or it’s still using the old css stylesheet. We disabled the file compression settings in the Enfold > Performance panel temporarily.
    You can enable it back once you’re finished configuring the site.

    Best regards,
    Ismael

    February 1, 2019 at 11:19 am #1061457
    Loes

    Thank you Ismael! So glad this issue has been solved!
    What are the consequences of keeping file compression as disabled? More loading time?

    • This reply was modified 5 years, 10 months ago by Loes.
    February 2, 2019 at 3:21 pm #1062009
    Rikard

    Hi,

    I’m not sure exactly what the issue was on your site, but file compression should work in general. Could you try to turn it back on to see if the issue comes back? If not then you can still use it. You might have slightly higher loading times if it’s turned off, but the same thing can be achieved with most caching plugins for instance.

    Best regards,
    Rikard

    February 4, 2019 at 11:53 am #1062617
    Loes

    Hi Rikard,
    Thank you for the advice. I’ve turned it back on, and for now the issue hasn’t returned.
    Kind regards,
    Egon

    February 4, 2019 at 5:06 pm #1062746
    Vinay

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

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  • The topic ‘Images in catalogue/product list displayed square instead of round’ is closed to new replies.