Viewing 12 posts - 1 through 12 (of 12 total)
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  • April 14, 2021 at 11:19 am #1294347
    bsingenberger

    Hey
    It happens more and more often that in my pages the images are no longer displayed with a reference to the settings in the theme.
    As soon as the page is saved and updated again, the image is displayed again.
    Do you have a solution?
    Thanks,
    Beat

    April 16, 2021 at 7:38 am #1294715
    Rikard

    Hey Beat,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    April 29, 2021 at 9:17 am #1297269
    bsingenberger

    Hi Rikard
    The problem has now reappeared, probably after an automatic technical update.
    Subsequently, the images are no longer displayed. I have created a screenshot of the entry page (see private content).
    Do you have a solution?

    Best regards,
    Beat

    May 1, 2021 at 1:27 pm #1297697
    Rikard

    Hi,

    Thanks for that. Did you check your settings under Enfold->Performance, to make sure that you have selected to load the element which are displaying those messages? If that is not then problem, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also let us know the step we need to take in order to reproduce the problem.

    Best regards,
    Rikard

    May 2, 2021 at 12:16 pm #1297778
    bsingenberger

    Hi Rikard,
    Thanks for the answer.
    The problem is not reproducible because it only occurs after a technical update.
    I will disable the plugin WP Cache Plugin, which has often caused problems. I will get back to you.

    Best Regards,
    Beat

    May 4, 2021 at 5:10 am #1298142
    Rikard

    Hi,

    Thanks for the update, we’ll leave this thread open for you.

    Best regards,
    Rikard

    May 5, 2021 at 3:23 pm #1298607
    bsingenberger
    This reply has been marked as private.
    May 8, 2021 at 7:21 am #1299068
    Rikard

    Hi,

    Thanks for the update and login details. The details don’t seem to work though, please check and verify, then post working login details in private.

    Best regards,
    Rikard

    May 12, 2021 at 8:39 am #1299854
    bsingenberger
    This reply has been marked as private.
    May 13, 2021 at 8:37 am #1300060
    Ismael

    Hi,

    Thank you for the update.

    We are not yet sure what is causing the issue but we managed to make the page work correctly by selecting the first option in the Leistung > Deaktivieren von Vorlagen-Ersteller-Elementen settings. Please note that the second option from this setting will only work if the file compression settings are not enabled.

    Best regards,
    Ismael

    May 13, 2021 at 9:31 am #1300079
    bsingenberger

    Hi Ismael

    Thank you for the answer. I have deactivated these settings and will observe whether there are any changes.

    Best regards,
    Beat

    May 15, 2021 at 3:52 am #1300444
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open for you, in case you should have any further problems on the topic.

    Best regards,
    Rikard

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