Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 27, 2020 at 12:16 pm #1241175
    SteveOh_UK

    Hi,
    Many images nd sliders on my site are messed up since I upgraded to the current version.
    Can someone help please?

    Edit. I cant have the site offline any longer.
    I’ve asked my host to rollback to the site to yesterday morning.
    Is there any way to look into this so that I can upgrade the site?

    • This topic was modified 4 years, 3 months ago by SteveOh_UK.
    August 28, 2020 at 2:26 am #1241359
    Nikko

    Hey Steve,

    I see that you have rolled back.
    There were some issues with upgrading to WordPress 5.5 and few issues on the current version of Enfold but mostly relating to another plugin but messed up images are not one of them.
    Maybe there were some issues that happened during the update.
    Can you try to create a staging site? Here’s a tutorial on how to do it easily: https://themeisle.com/blog/wordpress-staging-site/
    It’s basically just a clone of your existing site used to test before any major change is done to the live site, please create one and do the updates there again and give us admin access to it.

    Best regards,
    Nikko

    September 15, 2020 at 3:33 pm #1246067
    SteveOh_UK

    Hi. The host rolled back the site for me and all was well.
    I’ve created a staging site as asked.

    September 16, 2020 at 9:35 am #1246236
    Nikko

    Hi SteveOh_UK,

    Thanks for giving us admin access.
    I have updated both Enfold and WordPress in the staging site and got this error:

    dkirw.js?ver=5.5.1:1 Uncaught TypeError: Cannot read property 'msie' of undefined

    which prevents the image from loading, and I noticed it’s coming from Image Rotator Widget plugin.
    After deactivating that plugin it worked properly.

    Best regards,
    Nikko

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