Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 6, 2014 at 3:29 pm #300694
    lakeswimmer

    Hello everyone,

    I have a problem with Image with Hotspots which is not functioning, originally I installed 2.8.1 but now I upgraded to last version .

    Any solution ?

    Thanks

    August 6, 2014 at 3:33 pm #300698
    Yigit

    Hi lakeswimmer!

    Can you please elaborate? What kind of issue are you having? A link to your website would help

    Best regards,
    Yigit

    August 6, 2014 at 4:41 pm #300732
    lakeswimmer
    This reply has been marked as private.
    August 6, 2014 at 4:46 pm #300740
    Devin

    Hey!

    We don’t typically release individual IP’s so it would need to be viewable with either an admin login or something similar.

    Some typical troubleshooting is to deactivate all active plugins and then check the output again.

    Then adding in the hotspot element should go like this http://kriesi.at/documentation/enfold/creating-images-with-hotspots/

    Regards,
    Devin

    August 6, 2014 at 4:55 pm #300750
    lakeswimmer

    Ok, I’ll try with deactivation, currently I’m using store locator plus, Gravity Forms and WPML, any known issue with them ?

    I understand about ip address but at the moment I cannot open it to public, let’s see if it will solve through deactivation check.

    Thanks

    August 6, 2014 at 5:16 pm #300767
    Devin

    WPML and Gravity Forms are both support so there should be no issue there. I’m not sure about the other one however but if its using the same script by chance to display the hover text/icons that could potentially cause an issue.

    August 6, 2014 at 6:06 pm #300784
    lakeswimmer
    This reply has been marked as private.
    August 6, 2014 at 8:39 pm #300826
    lakeswimmer
    This reply has been marked as private.
    August 6, 2014 at 11:52 pm #300886
    Devin

    I tried logging in with the above credentials but it didn’t work for me.

    August 7, 2014 at 12:40 am #300896
    lakeswimmer

    Hello Devin,

    my excuses,

    I had to recover backup because website was available to general public, I tried a basic installation and it doesn’t work or better it seems not to work, hotspots numbers appeared in bottom left corner and weren’t draggable so I thought there was no way and I recover last backup and, bam, it worked after a new upgrade from 2.8 to 2.9 first deleting all files in theme directory.

    I don’t know why but it worked with all plugins activated.

    I tested, admin, with Chrome .

    Thanks for your support

    • This reply was modified 10 years, 3 months ago by lakeswimmer.
    August 7, 2014 at 12:56 am #300903
    Josue

    Hi!

    I tried login with the access you posted to no avail. Is the issue fixed now?

    Cheers!
    Josue

    August 7, 2014 at 1:34 am #300909
    lakeswimmer

    Hello Josue,

    yes, solved, I reinstalled backup prior to upgrade, then erased theme folder and uploaded upgraded theme. It works

    Thanks for your support

    August 7, 2014 at 2:12 am #300912
    Josue

    You are welcome, always glad to help :)

    Regards,
    Josue

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